IT Support Analyst

IT Support Analyst

About the Role

The IT Support Technician provides IT support for enterprise IT solutions for basic and middle-difficulty service requests in one or more assigned areas, following defined Service Management procedures. This role also assists with services for IT systems—such as user computing environments, collaboration platforms, and business system or device management tools depending on team responsibilities.

What You Will Do

• Support the deployment, configuration, and maintenance of IT hardware, software and related solutions based on team responsibilities.

• Assist with managing IT environments, infrastructure, systems, or components relevant to the team’s scope, in collaboration with global IT and cross-functional teams.

• Process and take ownership of service tickets, including operational administration of IT assets (hardware and software lifecycle management).

• Provide support for local business applications (where applicable and in alignment with global standards and governance).

• Deliver end-user training and guidance on relevant IT systems, tools, or applications, based on team scope and business needs.

• Contribute to the continuous improvement of IT support services and updates to the knowledge base and support documentation.

• Ensure compliance with internal policies and external audit requirements in all support activities.

• Assist in monitoring and maintaining system or endpoint performance and availability using relevant tools.

• Maintain awareness of how IT solutions support business-critical processes for each assigned location.

• Diagnose and resolve technical incidents efficiently, ensuring minimal impact on business operations.

• Support documentation of technical procedures, resolutions, and system configurations accurately for designated tools.

• Communicate IT-related information clearly, factually, and effectively with users and stakeholders

• Provide extended support In the event of critical outages

This role typically reports to an IT Team Leader.

Who You Are

Work Experience:

• 1-3 years of relevant work experience

• Experience delivering IT Support & Solutions is preferred

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us

Medellín, Cortezza

Application End Date:

14 oct 2026

Job Requisition ID:

Essity265617

About Us

Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.

Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.

Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!