IT Support Analyst (WFH)

About the Company

Motions is seeking an IT Support professional to help maintain its technology infrastructure and provide technical assistance to employees across the organization. The role supports field operations and office-based teams, with a focus on troubleshooting, system security, and reliable access to company platforms and services.

About the Role

The IT Support Specialist will triage and troubleshoot technical issues affecting field operations while helping safeguard the company's IT infrastructure and environment. The position covers a range of technologies, including cloud-based and proprietary software, computers, Active Directory, network connectivity, configuration protocols, identity and access management (IAM), acquisitions, and automation.

Strong communication skills are important, as the role involves documenting technical issues, coordinating with cross-functional teams, and supporting both in-person and remote employees. The successful candidate will provide hands-on technical support in a large enterprise environment, addressing individual user problems as well as more complex network and infrastructure issues.

Key Responsibilities

• Triage, investigate, and troubleshoot IT issues affecting field operations and employees.
• Provide direct and remote technical support for hardware, software, operating systems, and connectivity problems.
• Support macOS, Windows, Microsoft 365, Active Directory, Azure, and other business technology platforms.
• Troubleshoot cloud-based and proprietary applications, network configurations, and infrastructure issues.
• Assist with identity and access management (IAM) and related user access issues.
• Help safeguard the company's IT infrastructure, systems, and network environment.
• Document technical issues, troubleshooting steps, and resolutions.
• Communicate with employees and cross-functional teams to coordinate support and resolve problems.
• Provide high-touch customer service as a primary point of contact for IT support issues.
• Support enterprise technology environments and troubleshoot issues ranging from individual user incidents to complex network problems.
• Work with relevant systems and tools, including Workday, CellPoint, Cisco Webex, Power BI, Dynamics 365, Fortinet, ServiceNow, VoIP, asset management platforms, and SSCM.
• Contribute to IT support activities involving acquisitions and automation.

Required Qualifications

• Bachelor's degree or equivalent experience.
• At least four years of IT support experience.
• Proven experience with macOS, Windows, and Microsoft 365 platform software.
• Experience with Workday, CellPoint, Active Directory, and Azure.
• Strong understanding of network architecture and network security.
• Experience providing direct and remote technical support and troubleshooting a variety of issues, from individual user problems to complex enterprise network incidents.
• Ability to serve as a primary contact for IT support requests while providing high-touch service and communicating effectively across functions.
• Experience supporting a large enterprise environment.

Preferred Qualifications / Requirements

• IT certifications such as CompTIA A+, Network+, Security+, MS-900, or relevant software certifications.
• Experience with data analytics and Power BI.
• Familiarity with Cisco Webex and Dynamics 365.
• Knowledge of Fortinet network equipment and operations.
• Experience with VoIP systems, ServiceNow, asset management, and SSCM.

Equal Opportunity / EEO

We are committed to creating diverse and inclusive workplaces where employees can bring their authentic selves to work. We are an equal employment opportunity/affirmative action employer, and qualified candidates will receive consideration without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Candidates who need assistance or a reasonable accommodation due to a disability during the application or recruiting process may contact HR@insightglobal.com.