IT Support and Data Technician

Why Revenue Enterprises? At Revenue Enterprises, IT isn't just a support function — it's an important part of keeping our operations running and delivering exceptional service to our clients. In this role, you'll have the opportunity to: Work with business-critical systems and data Develop your skills across IT support, EDI, data processing, and troubleshooting Work directly with clients, managers, and internal IT professionals Solve real-world technical and operational problems Make a direct impact on the reliability and efficiency of our operations What Makes You Successful? The ideal candidate is someone who: Thinks like a problem solver and doesn't stop at the first answer Has a sharp eye for identifying data errors and inconsistencies Can troubleshoot technical issues while maintaining excellent customer service Is comfortable working in a fast-paced environment Takes ownership of issues from identification through resolution Communicates clearly with both technical and non-technical audiences Can prioritize multiple tickets, projects, and requests Is dependable and responsive when critical system issues arise Enjoys learning new technology and business systems What You'll Do: As an IT Support Technician, you'll help ensure our systems, data, and EDI processes operate accurately and efficiently. Your responsibilities will include: Learn and effectively support our Columbia Ultimate collections system Load, extract, validate, and troubleshoot data within business operating systems Support accurate and timely EDI file transfers and reporting Investigate and resolve file-load issues quickly and effectively Monitor data loads, payments posted, errors, reconciliations, and other system activity Use reports and quality-control processes to validate data and identify issues Meet established Service Level Agreement (SLA) requirements for EDI files and reporting Provide Service Desk support for IT issues, including PC and Microsoft application support Assist managers and employees with technical and systems-related requests Coordinate with clients and IT to test and support connectivity to Revenue Enterprises systems Work closely with the EDI Manager and other IT team members on quality assurance and process support Maintain frequent and professional communication with internal and external customers Research data issues and isolate the information needed to identify and resolve problems Document and communicate issues, resolutions, and system activity accurately Participate in special projects and respond to system issues outside normal business hours when needed Required Qualifications High School diploma/GED 3–4 years of experience in data processing and systems support Intermediate skills with: Microsoft Excel Microsoft Word Microsoft Access Experience supporting Windows and Microsoft applications in a corporate environment Proficiency with remote connectivity and remote support tools Ability to quickly learn new business applications and systems Strong analytical and problem-solving skills Excellent written and verbal communication Excellent customer service skills Strong time management and organizational skills Ability to work independently and as part of a team Ability to handle confidential information with professionalism and discretion Security-focused mindset and working knowledge of HIPAA compliance requirements Preferred Qualifications Experience with: EDI (Electronic Data Interchange) Data processing or file formatting Accounting systems Collections systems Other corporate business operating systems Columbia Ultimate or similar collections platforms Technical or college-level IT training