IT Support Engineer

This is a hands-on support role for a IT support engineer who wants to grow into security with a hands-on approach to resolving complex IT issues. You keep employee’s productive day to day, and you work along side our security team on access, endpoints, MFA, and our Information security controls. You'll work with the Sofia team, inside a wider international IT group across the US, Europe, and Singapore. You'll roll up your sleeves on real hardware, software, and network issues, and work closely with the rest of IT to keep our systems running and secure. There's a clear path to grow from support into security, system administrator or an application administrator. What you'll do Tier 1 / Tier 2 support. Diagnose and resolve hardware, software, network, application and access issues, in person and over the service desk. Endpoint management and security. Work closely with senior workplace specialists to manage, secure and keep devices compliant via our MDM for various Operating systems. Access and identity. Be the first face for new employees at Kiteworks in Europe facilitating onboarding while doing the IT onboarding including day-to-day Microsoft 365 and Active Directory / Entra ID administration (users, groups, MFA, mailboxes). Ticketing. Work on ad hoctickets as the service desk and work closely with your Tier3/Tier4 engineers to keep Kiteworks running smoothly Security posture. Spot and report policy gaps, and help gather evidence for the many certifications Kiteworks holds such asISO, FedRAMP, and Cyber essentials audits. Documentation. Keep run books, knowledge-base articles, and asset records accurate and current. Projects and vendors. Help with migrations, upgrades, and rollouts, and coordinate with vendors. What you'll bring Experience of 3–5 years in desktop or IT support. Solid Windows 11, Microsoft 365, and Active Directory / Entra ID and enterprise application A security mindset. You think about access, data, and risk before you act, not after. Hands-on troubleshooting. Clear, methodical problem-solving across hardware, software, and networking, with attention to detail. You will work in a fast-paced environment while growing into your role Excellent written and spoken English; the team is international. You can explain a technical issue to a non-technical colleague. Customer-focused, calm under pressure, organised across competing priorities, and a genuine team player. Nice to have A security or IT certification, or clear progress toward one: CompTIA A+ or Security+, SC-900, AZ-900, Microsoft Modern Desktop Administrator, or ITIL Foundation. Familiarity with endpoint protection tools and everyday security practices. Experience in a security-, compliance-, or audit-driven environment. What we offer A support role with a real path into security, in a company where security is the product. A stable international team and exposure to enterprise tooling and compliance work (ISO, FedRAMP, PCI). Structured development and training. Compensation Range: Annual Base Salary Range: €30,000 – €35,000 Base pay depends on many factors, such as location, education, experience, and skills. Base pay is only one part of Kiteworks competitive Total Rewards package that may include benefits, perks, equity, and bonuses. The base pay range is subject to change and may be modified in the future. Job Benefits Your Workplace: hybrid – work 3 days in our modern office and 2 days remote! Your Equipment: Mac or Microsoft – you work with the IT equipment of your choice. Your Health: Stay healthy with our additional health insurance. Stay fit with our Multisport card, subsidized 100% by Kiteworks. Your KITEWORKS: On-site, stay hydrated, enjoy coffee, tea, snacks and the obligatory fruit basket twice a week. Have fun with our team events and parties. Shop with EUR 102.26 monthly in Food vouchers. Your Extra: Stay on top of your game with our competitive compensation package including stock options The Values That Define Us Execution – We deliver results with focus, ownership, and consistency. Our teams take initiative, solve challenges proactively, and continuously optimize how we work to create meaningful impact for our customers. Transparency – We communicate openly and clearly, ensuring stakeholders have the information they need to make informed decisions. We foster a culture of trust, welcome feedback, and embrace accountability in everything we do. Integrity – We uphold the highest standards of honesty and responsibility. Our teams act ethically, consistently honor commitments, and build trust through principled, reliable actions. Commitment to Equal Opportunity & Inclusion Kiteworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. Other Requirements Ability to meet Kiteworks, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to, the following specialized security screenings: Kiteworks Background Check: This position requires passing the Kiteworks background check upon hire/transfer and every two years thereafter.