IT Support Engineer
Torentify# IT Support Engineer – Microsoft & Cloud (m/w) 80–100%
## About the Role
A leading Swiss software, cloud, and IT services provider is seeking an experienced **IT Support Engineer – Microsoft & Cloud** to strengthen its IT team. In this role, you will provide 1st\- and 2nd-level IT support to business customers, both remotely and on-site, while troubleshooting and maintaining modern Microsoft, client, server, and cloud environments.
You will work directly with customers and take ownership of support cases, user administration, technical documentation, and smaller infrastructure and modernization projects. The role is well suited to a service-oriented IT professional who works independently, communicates effectively, and enjoys solving technical problems in Microsoft and cloud environments.
## Key Responsibilities
- Provide **1st- and 2nd-level IT support** to business customers remotely and on-site.
- Analyze and resolve incidents in **client, server, and Microsoft Cloud environments**.
- Receive and process support requests by telephone, email, and ticketing systems.
- Manage user accounts, permissions, and access rights using **Active Directory and Microsoft 365**.
- Install, configure, and maintain clients, software, and operating systems.
- Support customers with **network, printer, and peripheral** issues.
- Document support cases, solutions, and technical instructions.
- Contribute to smaller infrastructure and IT modernization projects.
## Required Qualifications
- Completed vocational training as **Informatiker/in EFZ (Plattformentwicklung/Systemtechnik)** or **ICT-Fachmann/-Fachfrau EFZ**.
- First to several years of experience in **IT support**.
- Good knowledge of:
- Windows
- Microsoft 365
- Active Directory
- Exchange
- Basic understanding of networks, including **TCP/IP and LAN/WAN**.
- Strong service and customer orientation.
- Independent, structured, and solution-oriented working style.
- Team-oriented and communicative personality.
- Fluent German skills at **C2 level**.
- Very good English skills, minimum **B1 level**.
- **Category B driver's license**.
## Preferred Qualifications
No additional preferred qualifications are explicitly specified in the source job description.
## Skills & Competencies
- IT support and troubleshooting
- 1st- and 2nd-level technical support
- Customer service and customer orientation
- Microsoft 365 administration
- Active Directory and user access management
- Windows support
- Exchange
- Microsoft Cloud environments
- Basic networking, TCP/IP, LAN/WAN
- Client, server, software, and operating-system support
- Technical documentation
- Problem-solving
- Independent and structured working
- Communication and teamwork
- Infrastructure and modernization project support
## Education & Experience
**Education:**
- Completed vocational training as **Informatiker/in EFZ (Plattformentwicklung/Systemtechnik)** or **ICT-Fachmann/-Fachfrau EFZ**.
**Experience:**
- First to several years of professional experience in IT support.
## Work Arrangement & Schedule
- **Employment level:** 80–100%.
- **Work arrangement:** Remote/hybrid.
- **Location:** St. Gallen, Switzerland.
- Up to **3 work-from-home days per week** are guaranteed.
- The role includes customer support both **remotely and on-site**, so on-site work is part of the position.
- **Workation:** Up to 4 weeks per year.
## Compensation & Benefits
The source job description does not specify a salary range.
Benefits include:
- Above-average employment conditions with very good social benefits.
- Modern Microsoft and cloud environments.
- Modern workplace.
- Free parking, public-transport subscription coverage, or a contribution toward commuting costs.
- Financial support for further education and professional development.
- Up to 4 weeks of workation per year.
- Guaranteed home office of up to 3 working days per week.
## Compliance / Additional Information
- The employer is described as a leading software, cloud, and IT services provider in Switzerland.
- Applications should include complete and meaningful application documents; incomplete applications may not be considered.