IT Support Engineer L2 – MSP| Manhattan, NY
Location: Manhattan, NY (Hybrid)
Salary: $65,000 – $75,000 + 7K in yearly bonus

A well-established Managed Services Provider (MSP) in Manhattan is seeking an IT Support Engineer L2 to join their growing team. This role offers the opportunity to work on a variety of client environments, supporting infrastructure, cloud, and Microsoft technologies. You’ll gain exposure to fast-paced technical challenges while collaborating with a supportive team.

In this full-time position, you’ll benefit from competitive compensation, a clear path for career growth, and a supportive environment that truly values your development. Enjoy comprehensive health benefits, a 401(k) plan, and a positive, growth-oriented culture that fosters both professional and personal advancement. If you’re ready to be part of a forward-thinking team and advance your career in IT, we’d love to hear from you!

IT Support Engineer L2 – MSP Responsibilities:

• Configure and support Microsoft 365 and Exchange clients for end-users.
• Install, customize, and troubleshoot Microsoft Office Suite applications according to client needs.
• Set up and maintain file, print, and remote access services.
• Administer user and group management, file permissions, event logs, and backup/recovery processes.
• Manage enterprise email systems, including folder permissions, mail forwarding, aliases, and user administration.
• Provide client support remotely and onsite, ensuring client satisfaction and issue resolution.

IT Support Engineer L2 – MSP Requirements:

• Minimum 1+ year of experience working in a Managed Service Provider (MSP) environment.
• Solid understanding of Windows 10, Microsoft 365, and enterprise OS deployment tools.
• Hands-on experience with Microsoft Active Directory, Exchange, and M365 administration.
• Strong troubleshooting skills with desktops, applications, and basic networking.
• Familiarity with networking concepts such as OSI layers, TCP/IP, DNS, and DHCP.
• Excellent communication skills and the ability to work directly with clients.

IT Support Engineer L2 – MSP Benefits:

• Comprehensive health insurance.
• $7,000 in yearly bonuses.
• Paid sick leave, vacation, and holidays.
• Mileage reimbursement for client visits.
• Certification reimbursement to support ongoing professional development.
• Performance-based bonuses paid per period.
• 401(k) plan with company match.