IT Support Intern

b_labs is the transformation and digitization arm of B.TECH, on a mission to change the industry as we know it. We spearhead tech innovation at B.TECH, an organization that has been a cornerstone of the Egyptian retail industry. We are the engine powering B.TECH in achieving its goal of becoming the leading omni-channel platform for consumer electronics and appliances in Egypt. By joining b labs, you will get to benefit from a collaborative startup environment, while also enjoying the stability of working within a company that has achieved strong growth year after year. You will be part of a visionary, customer-focused team with an ambitious mission--to become a trailblazer for digital retail within the Middle East. Responsibilities Assist in providing L1 support for business-critical retail applications, including POS, ERP, inventory, Fintech, and e-commerce platforms, under the guidance of senior team members. Help investigate and troubleshoot basic application-related issues, escalating more complex cases to senior support staff. Collaborate with IT and business users to help identify issues and support the implementation of fixes. Support the team during application updates, testing, and UAT (User Acceptance Testing) activities. Help document solutions and contribute to maintaining the knowledge base for ongoing operations. Assist in monitoring data flow between systems (e.g., POS, ERP, CRM) and flag any irregularities. Support regular system health checks and help monitor logs under supervision. Assist in preparing training materials and providing basic end-user support as needed. Currently pursuing a bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field. Basic understanding of application support concepts; exposure to POS, ERP, or e-commerce systems is a plus. Strong problem-solving skills and attention to detail. Good communication skills, both written and verbal. Comfortable working with data and basic troubleshooting logic. Eager to learn, proactive, and able to work well within a team. Ability to manage tasks and follow up on issues in a timely manner. Interest in pursuing a career in IT/Application Support or related technical fields. 🏢 Inspiring Office Environment When you come to the mylo office, you'll find creative workspaces, an open design that encourages team collaboration, and a well-equipped kitchen for your daily coffee breaks or snack moments. 👩‍💻 Learn from the Best You’ll be surrounded by experienced, passionate tech professionals who are ready to guide you. You'll learn fast, grow even faster, and gain real-world exposure that will help you take confident steps in your career. 🚀 Real Impact This isn’t a “watch-and-learn” kind of internship. You’ll be working on real projects, solving actual problems, and making a difference — from day one.