IT Support Intern

Job Description This is a remote position. Summary of responsibilities Technical Support & Troubleshooting Assist in diagnosing and resolving hardware, software, and network issues. Provide helpdesk support via email, phone, or in-person for employees. Set up and configure computers, printers, and peripherals. System Maintenance & Updates Install, update, and configure software, operating systems, and security patches. Help maintain IT infrastructure, including servers, cloud storage, and databases. Assist in managing user accounts and access permissions. Network & Security Assistance Support Wi-Fi, LAN, and VPN troubleshooting. Assist with firewall, antivirus, and cybersecurity measures. Follow IT security best practices to protect sensitive data. IT Documentation & Reporting Maintain an inventory of IT assets (laptops, monitors, accessories, etc.). Document common technical issues and their resolutions. Assist in creating guides and training materials for employees. Learning & Collaboration Gain hands-on experience with enterprise IT tools, cloud platforms, and ticketing systems. Collaborate with senior IT staff on projects and system upgrades. Stay updated with the latest IT trends and best practices. Requirements 0-1 year of experience in IT support and system configurations Currently pursuing or a recent graduate in Computer Science, IT, or a related field (or equivalent practical experience). Eager to learn new technologies and IT best practices Ability to diagnose and resolve basic IT issues (hardware, software, and connectivity) Understanding of networking concepts (IP, DNS, VPN, firewalls). Familiarity with Microsoft 365, Google Workspace, or similar IT tools. Basic scripting knowledge (PowerShell, Bash or Python ) Strong problem-solving, communication skills and, teamwork skills. Ability to learn quickly and adapt to new technologies. Strong Analytical skills to identify technical problems and solutions Benefits A collaborative and dynamic work environment. Improve technical skills in hardware/software support, cybersecurity, and IT infrastructures Gain real-world exposure to IT troubleshooting, system administration, and networking Opportunities to work on high-profile and innovative projects. Professional development and training opportunities.