IT Support Level 3

We are seeking an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role is ideal for someone with strong troubleshooting expertise, cloud administration experience, and a passion for delivering outstanding customer service while supporting complex IT environments. Duties / Tasks to Perform Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments. Install, configure, and maintain Windows Server and other server platforms. Develop and maintain automation scripts using programming languages to streamline IT operations. Analyze and compare IT solutions to recommend the best technologies for customer environments. Optimize and scale hardware and software infrastructure. Install, configure, and maintain email services, DNS, and related network services. Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl. Install, configure, and maintain remote access and remote management solutions such as ConnectWise and Datto. Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies. Create and maintain technical documentation and knowledge base articles using documentation platforms. Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise. Deliver exceptional customer service while resolving technical issues efficiently. Continuously evaluate and improve existing systems, applications, and IT services. Proven experience providing Level 3 IT support in complex technical environments. Advanced administration of Microsoft 365, Google Workspace, or Amazon AWS. Strong experience troubleshooting Windows, Linux, macOS, Windows Server, and related operating systems. Experience with remote software deployment and endpoint management. Solid understanding of networking concepts, including TCP/IP, DNS, and local network administration. Experience administering email filtering, IT security tools, firewalls, VPNs, backups, and virtualization platforms. Strong knowledge of cloud infrastructure and server administration. Experience using scripting or programming languages to automate administrative tasks. Experience working with ticketing systems and technical documentation platforms. Excellent customer service, communication, and problem-solving skills. Relevant technical certifications are highly valued. Schedule: Monday through Friday | 8:30 AM – 5:00 PM | Eastern Time (GMT -5:00) – US & Canada, Bogotá, Lima Fully remote work environment Stable, long-term collaboration Clear scope of responsibilities and structured workflows Training and onboarding support Opportunity to work with international teams Exposure to modern tools and professional processes Supportive and collaborative work culture Opportunity for skill development and career growth 📌 Before You Apply, Please Read: At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear: ⏰ These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. 🤝 You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration. 📈 KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives. 🧑‍🏫 Training may be required. You might need to complete training to fully understand your role, tools, and client processes. 🎯 Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships. 🚀 Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.