IT Support Manager Central Europe

IT Support Manager Central Europe Join us as IT Support Manager for Central Europe and lead a high-performing support organization that keeps people, systems, and business moving. Apply for this job! At DFDS, people mean the world to us. We aim to attract and retain the best talent, while offering opportunities for development and growth. As an IT Support Manager , you will lead a team of technicians and be responsible for delivering high-quality IT support across multiple sites in Central Europe and beyond. You act as a key link between IT operations and the business, ensuring service continuity, optimizing solutions, and driving improvements in line with DFDS standards. Be a part of DFDS. Be a part of the movement. What will you do? Lead and supervise IT support teams in Belgium, the Netherlands, Poland, and Hungary Ensure IT services are delivered according to agreed service levels Provide hands-on technical support and escalation when needed Improve, maintain, and secure IT infrastructure and solutions Deliver new IT services in line with governance structures and policies Manage and allocate resources within budget constraints Support recruitment, training, and development of team members Collaborate with third-party vendors and stakeholders Contribute to establishing a Terminal “Centre of Excellence” What are we looking for? Knowledge and experience supporting the Microsoft Ecosystem Solid knowledge of IT infrastructure and networking (LAN/WAN, VPN, VLAN, Wi-Fi, routers) Experience with VMware, Citrix XenApp/XenDesktop, and RDS/Terminal Services IT project management experience Familiarity with AV and telephony systems Strong understanding of ITIL best practices (ITIL v4 preferred) Willingness to travel approximately 90 days per year Proven experience leading or mentoring IT support teams Customer-focused, proactive, and strong communicator What do we offer? Competitive salary with 8.33% holiday allowance Development opportunities in line with our training policy Free travel on DFDS ships (up to 3 times per year) Pension scheme via ASR Access to Benefits at Work (discounts on fashion, electronics, outings, sports, and more) Optional collective health insurance with discount Weekly fresh fruit at the office Corporate fitness program via Bedrijfsfitness Nederland A stable and growing organization with a focus on social responsibility, sustainability, and the environment Ready to take the next step? At DFDS, we believe in people with character and motivation. Would you like to make a difference in an international environment? Apply now! We look forward to connecting with you. Department Careers in technology Locations DFDS Seaways (Vulcaanweg 20, Vlaardingen) Remote status Hybrid People manager position Yes About DFDS Continent About DFDS We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 16 100 full-time employees. We move goods in trailers by ferry, road & rail, and we offer complementary and related transport and logistics solutions. We also move car and foot passengers on short sea and overnight ferry routes. DFDS was founded in 1866 and headquartered and listed in Copenhagen. Be part of DFDS and be part of the movement.