IT Support Office - Australia Only (Remote, Entry-Level)

🖥️ We're Hiring: IT Support Officer

🕒 Employment Type: Full-Time

🚀 Level: Entry / Junior

We're looking for a tech-savvy and customer-focused IT Support Officer to help keep our technology running smoothly while providing outstanding support to internal users. If you enjoy troubleshooting technical issues, learning new technologies, and delivering excellent service, we'd love to hear from you.

🔧 Key Responsibilities

• Provide first-level technical support for hardware, software, and IT-related issues.
• Install, configure, and maintain computers, laptops, printers, and peripheral devices.
• Diagnose and resolve system, application, and network issues in a timely manner.
• Assist with user account setup, access permissions, and password management.
• Perform software installations, updates, and routine system maintenance.
• Maintain accurate IT support tickets and technical documentation.
• Collaborate with internal teams to improve IT services and user experience.
• Support IT security initiatives by following best practices and company policies.

🎯 What We're Looking For

• Basic understanding of computer hardware, operating systems, and networking fundamentals.
• Familiarity with Microsoft Windows, Microsoft 365, and common business applications.
• Knowledge of Active Directory, cloud platforms, or ticketing systems is a plus.
• Strong troubleshooting and analytical thinking skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and manage multiple support requests efficiently.
• A proactive attitude with a willingness to learn and adapt to new technologies.
• Reliable, detail-oriented, and a collaborative team player.

🌟 What We Offer

• Hands-on experience with modern IT infrastructure and technologies.
• Mentorship and continuous training to support your professional growth.
• A collaborative, supportive, and innovation-driven work environment.
• Opportunities to develop technical and problem-solving skills.
• Competitive salary and comprehensive benefits package.
• Clear career progression with long-term development opportunities.