IT Support Officer (Entry / Junior Level)

🇦🇺 IT Support Officer (Entry / Junior Level) – Australia Only📍 Location

Remote – Australia Only

💼 Employment Type

Full-Time / Part-Time

💰 Salary

Competitive Salary + Performance Bonuses

🌟 About the Role

We are seeking a motivated and customer-focused IT Support Officer to join our remote Technology team. This entry/junior-level position is ideal for recent graduates, career starters, and technology enthusiasts looking to build a rewarding career in IT support and systems administration.

Working alongside experienced IT professionals, you will provide technical assistance to employees, help maintain business systems, and ensure users receive prompt and effective support. Comprehensive training, mentoring, and continuous professional development will be provided to help you succeed.

✅ Key Responsibilities

• Provide first-line technical support via email, chat, phone, and remote support tools.
• Troubleshoot hardware, software, operating system, and network-related issues.
• Install, configure, and maintain computers, laptops, mobile devices, and peripherals.
• Support Microsoft Windows, Microsoft 365, Google Workspace, and business applications.
• Create and manage user accounts, password resets, and access permissions.
• Record, prioritize, and resolve IT service requests through the ticketing system.
• Assist with software installations, updates, and system maintenance.
• Monitor IT systems and escalate complex technical issues when required.
• Maintain accurate IT asset records and technical documentation.
• Support cybersecurity initiatives by following security policies and best practices.
• Participate in system upgrades, technology projects, and process improvements.
• Deliver outstanding customer service while maintaining confidentiality.

🎯 Requirements

• Basic understanding of computer hardware, operating systems, and networking concepts.
• Familiarity with Microsoft Windows, Microsoft Office, and cloud-based productivity tools.
• Knowledge of Active Directory, Microsoft 365, remote desktop tools, or cloud platforms is an advantage.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal English communication abilities.
• Customer-focused with strong interpersonal skills.
• Good organizational skills and attention to detail.
• Ability to work independently and collaboratively in a remote environment.
• Passion for technology and continuous learning.
• Recent graduates and entry-level applicants are encouraged to apply.

🎁 What We Offer

• 🏡 100% Remote Work
• 🎓 Comprehensive IT Training & Mentorship
• 👨‍💻 Hands-on Experience with Modern Technologies
• 📈 Clear Career Progression Opportunities
• 💻 Flexible Working Arrangements
• 🤝 Supportive and Collaborative IT Team
• 🌴 Paid Annual Leave & Employee Wellness Programs
• 🎯 Performance Bonuses & Recognition Programs
• 🌏 Exposure to Enterprise IT Infrastructure & Cloud Technologies
• 📚 Continuous Learning, Technical Certifications & Professional Development Support

🚀 Why Join Us?

Start your IT career with a company that values innovation, collaboration, and continuous learning. As an IT Support Officer, you'll gain practical experience supporting enterprise technology, strengthen your technical expertise, and build a solid foundation for long-term career growth—all while enjoying the flexibility of working remotely across Australia.

Apply today and take the first step toward a successful career in Information Technology with our growing remote team!