IT Support / Service Desk Specialist f/m/d

Our common goal

As part of our ongoing digital transformation, you will strengthen our global IT Service Desk team at our Prague office in Karlín. You will help ensure reliable and efficient IT support for colleagues across the organization, contributing to a seamless digital workplace experience. Working closely with international IT teams, you will support users, manage IT services, and help maintain operational excellence. We offer a flexible working model with 1 day of home office per week.

Your impact in the role

• Provide technical and administrative support for user accounts, systems, applications, devices, and related IT equipment
• Support end users via tickets, phone, and on-site assistance for incidents, service requests, and problem resolution using ServiceNow
• Coordinate and actively participate in communication with users and IT colleagues through phone, email, chat, and ticketing systems
• Manage user access rights and support software licensing compliance across the organization
• Maintain and continuously improve operational and support documentation
• Contribute to a high-quality service experience by ensuring timely and professional resolution of IT requests

How you can convince

• Completed vocational training in Information Technology or a comparable qualification, with 2-3 years of relevant professional experience
• Solid technical understanding of Microsoft 365 environments combined with a strong service-oriented mindset
• Experience working with IT Service Management processes, ideally based on ITIL principles
• Strong communication and collaboration skills in an international environment
• Confidence in virtual collaboration and openness towards digital technologies
• Professional proficiency in English, both spoken and written
• German language skills are an advantage

Enjoy working at Vitra

• We offer a dynamic, creative, and innovative environment and pursue a sustainable corporate strategy
• Office design is our specialty - our work environment offers space for creativity including areas for focus time
• Welcome to Vitra - our orientation and welcome program
• "How to work better" - our concept for the hybrid working world - enables mobile working in different facets
• We promote lifelong learning through our internal academy and target group-oriented talent management programs
• Benefit from attractive discounts on products from Vitra and Artek

Do you still have doubts?

You do not bring all the qualifications listed?

Don't be discouraged: We are convinced that with an eager-to-learn, open-minded attitude, mountains can be moved.

So, apply anyway and show us why you are the right person for this position.

We are committed to promoting equal opportunities and living diversity. Your personality and expertise are the only factors that determine your suitability.

Please note that we cannot accept applications via E-mail but kindly ask you to send it via our job portal. If you have any questions, Matej Vondráček, matej.vondracek@vitra.com, will be happy to support.