IT Support Specialist

Description Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. We serve some of the best-known companies and work with many of the most advanced drugs, biologics, and medical devices in development today. Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO. Everest’s headquarters are located in Markham (Greater Toronto Area), Ontario, Canada with additional sites in Bridgewater (Greater New York City Area), New Jersey, USA, Shanghai (Pudong Zhangjiang New District), China and Taipei, Taiwan. Everest is known in the industry for its high quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success. Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s Everest. To drive continued success in this exciting clinical research field, we are seeking a committed, skilled, and customer-focused individual to join our winning team as an IT Support Specialist in Sofia, Bulgaria. Key Accountabilities: Resolve various technical support tickets submitted through the ServiceNow Helpdesk portal for operations; perform task in a timely manner in an effort to ensure all Everest employees are able to work efficiently. Configure and deploy laptops to Everest employees. Provide access administration for Windows/Unix/secure File Transfer Protocol (sFTP) user accounts and permissions. Perform patch management: ensure that all critical security, system patches, and service packs have been applied. Perform log management and review: periodic review of system and backup logs. Perform asset and inventory management. Maintain various office equipment, such as printers, fax machines, and photocopiers, to minimize any delay of production. Develop various software/hardware installation and procedural documents for Information Technology department reference. Conduct Information Technology research and development to constantly improve the Information Technology standard within Everest. Qualifications: A bachelors’ degree or equivalent in computer science or information technology with 3 years of IT support experience. Understanding of clinical trials, management of cloud infrastructure, and VMware experience are of benefit to the position. Education or experience must demonstrate the ability to work independently. To find out more about Everest Clinical Research and to review other opportunities, please visit our website at www.ecrscorp.com We thank all interested applicants, however, only those selected for an interview will be contacted. Everest is committed to upholding the principles of dignity, independence, integration, and equal opportunity. We welcome and encourage applications from people with disabilities, and upon request we will provide accommodations for candidates participating in any part of our recruitment and selection process. #LI-MM1 Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications https://everestclinical.com/