IT support specialist

IT support specialist DelfinGroup is a Latvian fintech company, part of the INDEXO Group , offering accessible, straightforward, and customer-oriented financial and circular economy services. We create added value by integrating financial and circular retail services, making them easily accessible both in person and online. We're looking for a proactive and solution-oriented IT Support Specialist who enjoys solving technical challenges, supporting colleagues, and continuously improving IT services. In this role, you'll ensure the smooth operation of our internal systems while working closely with employees, product teams, developers, and external vendors. Mission Ensure uninterrupted operation of employee and business systems by delivering high-quality IT support, resolving incidents efficiently, and continuously improving internal IT services and support processes. Expected Outcomes First 3 Months Develop a strong understanding of the company's IT landscape, business applications, CRM, and support processes Provide day-to-day IT and application support to employees across the company Independently resolve standard IT and business application incidents Manage user accounts, permissions, and access requests accurately and on time Understand Incident, Change, and Problem Management processes and escalate issues appropriately Within 6 Months Independently investigate and resolve incidents involving business applications, CRM, and internal systems Manage incidents from initial investigation through resolution while keeping stakeholders informed Collaborate effectively with Product, Development, Business teams, and external vendors to resolve technical issues Create and maintain technical documentation, troubleshooting guides, and knowledge base articles Maintain an average incident resolution time of up to 24 hours Within 12 Months Become a trusted expert in the company's products, integrations, and vendor-supported systems Identify recurring issues and contribute to continuous improvements of IT support processes Improve first-contact resolution rates while maintaining high employee satisfaction Continuously improve technical documentation and knowledge sharing Contribute to stable, efficient, and scalable internal IT operations Experience & Technical Skills Experience IT support / Helpdesk Ticketing systems (e.g. Jira, ServiceNow) Incident Management and ITIL practices Root cause analysis Vendor collaboration Technical documentation and knowledge base maintenance CRM and business application support Financial services environment (advantage) Technical Skills AI and automation tools Atlassian products (Jira, Confluence) Microsoft ecosystem (Teams, Active Directory / Microsoft Entra ID) SQL REST APIs Networking fundamentals Cultural Fit You will succeed in this role if you: Enjoy solving technical problems and helping people Take ownership of issues until they are fully resolved Communicate confidently with both technical and non-technical colleagues Can effectively prioritize multiple tasks in a dynamic environment Continuously learn new systems and technologies Contribute to improving processes, not just resolving incidents You may struggle in this role if you: Avoid responsibility or ownership Prefer working independently without regular interaction with users Find it difficult to prioritize when several incidents occur simultaneously Are unwilling to document your work or share knowledge Do not enjoy learning or adapting to new technologies and business systems Salary The offered salary for this position starts from EUR 11 gross/hour depending on the experience What We Offer The opportunity to grow and develop with DelfinGroup , a Nasdaq Riga-listed company with ambitious expansion plans A chance to work with modern technologies supporting one of Latvia's leading fintech companies A collaborative and experienced IT team where knowledge sharing and continuous learning are part of everyday work A results-driven culture with trust, ownership, and the freedom to improve the way we work Hybrid working model with an office-centric approach Health insurance after the probation period Employer contributions to the INDEXO 3rd Pension Pillar after the probation period Paid parking next to the office Regular office snacks, genuinely optional team-building activities, and training programs tailored to your professional growth Recruitment Process Our recruitment process consists of several stages: Screening call Predictive Index assessment (20 minutes) Technical interview Culture Fit interview Potential practical task Reference check We aim to provide an excellent candidate experience by giving you a transparent view of our company so that together we can make a thoughtful and informed hiring decision. If you enjoy solving technical challenges, supporting people, and continuously improving IT services, we'd love to hear from you. Apply today and join the DelfinGroup team! Department IT Support Locations Riga office Remote status Hybrid Hourly salary €11 Employment type Full-time About DelfinGroup DelfinGroup is a Latvian fintech company that offers accessible, simple, and customer-oriented financial and circular economy services. We create added value by integrating financial and circular retail services, making them easily accessible both in-person and online. Here what People of DelfinGroup are saying about us, take a look!