IT Support Specialist

FreeLink Interpreting LLC provides interpreting and language-access services for organizations operating in healthcare, legal, court, government, and business environments. The work the company supports is fast-moving, service-driven, and essential to clear communication across a wide range of professional settings.

As an IT Support Specialist, you will play an important part in keeping employees productive by resolving everyday technical issues and helping maintain reliable access to the tools and systems they depend on. This role is well suited to someone who enjoys practical problem-solving, clear communication, and supporting end users across a varied business environment.

Responsibilities

• Provide first-line technical support for hardware, software, and account access issues.
• Troubleshoot user problems across email, operating systems, and business applications.
• Document support requests, resolutions, and escalations in the ticketing system.
• Escalate complex incidents to senior IT staff or external vendors promptly.
• Assist with device setup, user onboarding, and routine system maintenance.

• 1+ years of experience supporting Windows, email, and common business applications.
• Hands-on troubleshooting experience across hardware, software, and user access issues, with the ability to prioritize support requests and escalate complex technical problems when needed.
• Experience using ticketing systems to track incidents, document resolutions, and manage support workflows effectively.
• Strong familiarity with Microsoft 365 or Outlook, Google Workspace, and core business applications.
• Experience working with remote desktop software, Active Directory or Entra ID, VPN access, and multi-factor authentication.
• Experience assisting non-technical end users with clear, effective communication.
• Background supporting users in healthcare, legal, court, government, or language-services settings.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources