IT Support Specialist (2nd Line)

Location: Company: Opennet.pl Sp. z o.o. Team: Technology Contract Type: Employee Job Description Your main responsibilities: Advanced troubleshooting: Diagnosing process anomalies and API integration errors escalated from the 1st line. Utilizing intermediate to advanced SQL Programming to debug database issues and run log diagnostics. Code debugging and AI tools: Analyzing application logic within source code, co-creating prompts, and working with AI assistants (e.g., GitHub Copilot). Collaboration within the Allegro Group: Acting as a technical partner for multiple teams—ranging from business operations and Hypercare to Product & Development. Automation and knowledge sharing: Creating technical standard operating procedures (runbooks) for the 1st line and optimizing the diagnostic workflow. This is the right job for you if have: Languages: English B2, Polish C1. Minimum 2–3 years of experience in system maintenance or 2nd line technical support (L2). Good knowledge of SQL (PostgreSQL) and experience working with complex data architecture. Practical knowledge of monitoring and log analysis tools (Grafana, Elasticsearch/Kibana, ). Basic ability to read source code and readiness to work with Generative AI tools. Strong communication skills and business maturity, enabling partner-level discussions at the intersection of technology and business. Knowledge of the Linux environment and Windows Server basics. An additional asset will be: Experience in the logistics/courier industry or with a distributed network of devices (APM). Knowledge of C# and object-oriented programming. Knowledge of the Azure Kubernetes Service (AKS) environment. What we offer: A real impact on the operational stability of logistics processes used by millions of customers. Professional development in a team focused on automation and the practical use of AI. Flexible working hours in the hybrid model (4/1) our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work. Annual bonus based on your annual performance and company results. Well located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms). A 16" or 14" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories. A wide selection of fringe benefits in a cafeteria plan you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers). English classes that we pay for related to the specific nature of your job. A training budget, inter team tourism ( more here ), hackathons, and an internal learning platform where you will find multiple trainings. An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal. Social events for Allegro people Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy. Send us your CV and… see you at Allegro! Don’t wait until you join us! Let's meet online! Get to know our team, take a peek at our office life and check out what else we do at Allegro. Visit our website