Join a fast-growing Managed Service Provider offering cutting-edge IT solutions to businesses of all sizes. We’re seeking an experienced IT Support Specialist Tier II to provide exceptional technical support and help desk services. This role combines remote work with onsite responsibilities.

IT Support Specialist Tier II – MSP (Partial Remote)

Location: Partial Remote (Based in NJ with occasional travel to Secaucus, NJ)
Salary Range: $75,000-$85,000 (based on experience)

What You’ll Do:

• Provide remote and onsite support for desktops, networks, and servers.
• Troubleshoot IT issues and escalate complex problems as needed.
• Install, configure, and maintain operating systems, software, and updates.
• Support Active Directory, Microsoft 365, and Google environments.
• Communicate effectively with clients and internal teams to resolve issues.

What We’re Looking For:

• Proven IT support experience; MSP experience is a big plus.
• Proficiency in Microsoft technologies (Windows 10, Server 2012/2016/2019, Active Directory).
• Strong problem-solving skills and ability to manage multiple tasks.
• Exceptional communication skills with a focus on customer service.

Benefits:

• Competitive salary and PTO starting day one.
• Health, dental, vision, and life insurance (100% employer-paid for disability and life).
• 401K with employer match.
• Ongoing training and career development.
• Opportunities for growth and advancement.

Why Join Us?
This is your chance to work with a collaborative team, advance your technical skills, and provide meaningful impact for clients.

Apply now to become part of our growing team!