IT-Support - WBITVP (m/w/d)

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... In this role, you will support the operation, stability, and continuous improvement of the company’s IT environment. You will act as a key contact for employees, ensuring systems, infrastructure, and user access are effectively maintained to support business operations and digital transformation initiatives. If you are looking for a hands-on IT role where you can contribute to both daily operations and wider initiatives, this could be an excellent next step in your career—apply today. Your Role Accountabilities... • Serve as the primary point of contact for employees regarding IT-related issues, providing first- and second-level support to ensure efficient problem resolution • Manage user accounts, access rights, and permissions across IT systems, ensuring accurate provisioning, maintenance, and governance of user access • Monitor, maintain, and support the company’s network and IT infrastructure, contributing to the continuous improvement, optimisation, and reliability of business-critical systems • Set up and deploy new workstations, coordinate office moves, provide and manage hardware, and diagnose and resolve technical issues to minimise operational disruptions • Partner with production teams and business functions to provide technical support and actively contribute to the successful delivery of IT and digital transformation projects • Support the broader IT team with a variety of operational and strategic initiatives, helping to maintain a stable, service-oriented, and efficient IT environment Qualifications & Experience • Hands-on experience of installing IT hardware, software, user help desk and IT infrastructure • Very good knowledge of Microsoft 365 and current Windows and Mac OS environments, as well as administration of Active Directory • Fluent German and good English language skills • Education as an IT Specialist (degree or completed apprenticeship) • Extensive work experience, preferably in a media environment Severely disabled employees are welcome in our company and will be given special consideration if they are equally qualified. Flexible working hours are offered to assist. This role will require being based in the office 4 days per week, with the opportunity to work from home 1 day. Bei Warner Bros. International Television Production Deutschland entwickeln und produzieren wir TV- und Streamingformate, die unterhalten, berühren und Emotionen auslösen, von Serien und TV-Movies über Reality- und Comedy-Formate bis hin zu Dokutainment. Ob „Bares für Rares“ , „Der Bachelor“ , „Wilsberg“ oder „First Dates“ : unsere Produktionen laufen im Fernsehen und auf Streamingplattformen in Deutschland, Österreich und der Schweiz. Was uns antreibt? Kreative Ideen, Teamwork und die Liebe zu gutem Storytelling. Als Teil eines internationalen Netzwerks sind wir in 14 Ländern aktiv und trotzdem ganz nah am Markt und an den Menschen. Deine Aufgaben Du bist erste Anlaufstelle für unsere Mitarbeitenden bei IT-Fragen und unterstützt sie im 1st- und 2nd-Level-Support. Du verwaltest Benutzerkonten in verschiedenen Systemen, richtest neue Zugänge ein und sorgst dafür, dass alles reibungslos läuft. Du hältst unsere Netzwerke und die IT-Infrastruktur am Laufen und kümmerst dich um Wartung sowie Optimierungen. Du richtest neue Arbeitsplätze ein, organisierst Arbeitsplatzumzüge, stellst die passende Hardware bereit und behebst technische Störungen. Du packst bei spannenden IT-Projekten mit an und unterstützt unsere Kolleg:innen aus den Produktionsbereichen bei technischen und projektbezogenen Herausforderungen. Außerdem bringst du dich flexibel in weitere IT-Themen ein und sorgst gemeinsam mit dem Team für einen zuverlässigen IT-Betrieb. Dein Profil Du hast deine Ausbildung als Fachinformatiker:in oder dein Studium im Bereich IT erfolgreich abgeschlossen. Du hast einschlägige Berufserfahrung in der Installation von IT-Hard- und Software, im Benutzer-Helpdesk und im Umgang mit IT-Infrastruktur sammeln können. Du verfügst über sehr gute Kenntnisse in Microsoft 365, in der aktuellen Betriebssystemumgebung von Windows und MacOS sowie in der Administration von Active Directory. Du bist ein Teamplayer mit Organisationstalent und verfügst über eine ausgeprägte Kommunikationsstärke. Du sprichst fließend Deutsch und gut Englisch. #Tech How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. Severely disabled employees are welcome in our company and will be given special consideration if they are equally qualified. Flexible working hours are offered to assist. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.