IT Supporter (f/m/d)

IT Supporter (f/m/d) Provide hands-on IT support across modern workplace tools, manage devices and networks, and help strengthen security standards in a collaborative environment Apply now HSH Chemie is the No. 1 Chemical Distributor in Central and Eastern Europe, with over 35 years of expertise and a strong presence across 14 office locations in CEE. We're proud to be a leader in the chemical industry throughout this region. Our headquarters in Hamburg, Germany, oversees the strategic management and planning for our entire European team. Our "HSH Chemie family" comprises more than 300 dedicated employees. As a 100% family-owned company, we place a high priority on values like unity, loyalty, trust, and reliability. At HSH Chemie, we pride ourselves on innovation and are dedicated to continuous, sustainable growth. Therefore, we are always on the lookout for new talents who share our values and our vision, who want to develop personally as well as professionally and share the unique, entrepreneurial spirit of our HSH Chemie Group. Now, to strengthen our team to the earliest possible starting date, we are looking for an IT Supporter (f/m/d) Your responsibilities: You are the technical go-to person ensuring our colleagues have everything they need to work smoothly by providing group-wide first-level support and comprehensive technical support at the Hamburg headquarters Therefore, you are collaborating with external IT service providers You take care of our Microsoft 365 environment, including Exchange Online, SharePoint, OneDrive, and Teams When new workstations are needed in our Hamburg office, you set them up and manage devices through Microsoft Intune (Windows 11, iOS, Android) You configure, maintain, and monitor our network infrastructure to keep everything running reliably Furthermore, you contribute to our IT security management and support the implementation of ISO 27001 and NIS2 standards Further responsibilities are possible, e.g. participating in planning and executing IT projects, potentially with external partners (e.g. migrations, reorganizations, integrations) Your profile: You successfully completed your apprenticeship in IT (e.g., in system integration), an IT-focused degree or gained equivalent professional experience Throughout your professional experiences in first- and second-level support, you gained solid hands-on knowledge of Windows environments, Microsoft 365, and mobile device management Your service-oriented mindset, strong sense of responsibility, and genuine interest in efficient workflows as well as quality assurance convince us Hardware or software issues don’t faze you - whether it’s a frozen screen or a stubborn printer, you know how to get things running again Your work style is independent, structured, and shows a high level of initiative, flexibility, and team spirit You communicate clearly and patiently in both German and English, whether in writing or speaking - even when things get hectic or someone forgets to restart their device before asking for your help Our offer to you : If you're seeking a supportive and appreciative team that values individual differences and strengths, HSH Chemie may be the right place for you. As a family-run company, we offer long-term cooperation with flat hierarchies and short decision-making processes, ensuring efficient and dynamic workflows. Our "HSH Chemie family" working model provides flexible work, along with numerous other benefits: Quickly take on responsible tasks and work independently Commitment to a high level of innovation within the company and the team Working in an international environment Contributing to the IT infrastructure of a total of 14 locations within our group of companies Centrally located workplace with good public transport connections in the heart of Hamburg Ticket for public transport (“Deutschlandticket”) At least 30 vacation days per year (with a 5-day week) Attractive compensation package Subsidy to your company pension plan which increases with your company affiliation (after probation period) Subsidy to your capital forming benefits (after probation period) Corporate Benefits Mental health collaboration supporting you in your professional and personal well-being (Nilo) Modern technical equipment (e.g., laptop, iPhone, headset) Wide range of company & team events Coffee, soft drinks, fruits, ice cream and sweets are provided And many more! Have we caught your interest? Then please send your application to Melanie Wolter. Department IT Locations Germany Remote status Hybrid Company HSH Chemie Experience Level Searched Midlevel, Senior Working Time Full-Time Type of Contract Permanent / Infinite Contract Germany