it system administrator escalation team msp

IT System Administrator (Escalation Team) MSP New York, NY $70,000 - $80,000 About IT System Administrator (Escalation Team) MSP We are a rapidly growing and long-standing MSP that supports clients across the nation. We have been in business since the 2008. We offer full employer-paid health benefits, 401(k), a hybrid work schedule, certification reimbursement, and more benefits. We seek a IT System Administrator (Escalation Team) MSP to join our team. This role promotes internal growth and the ability to grow into senior roles. The IT System Administrator (Escalation Team) MSP will be resolving any escalated issue that might arise. You will be working closely with ConnectWise, O365 and Azure AD. In this role you will be able to configure firewall and switches. You will also work closely with the senior engineers who will train and mentor you. IT System Administrator (Escalation Team) Duties & Experience: Problem investigation, troubleshooting, and resolution. Master of Desktop Support and customer service Knowledge of Servers: Active Directory, Group Policy, O365 Experience with networking equipment (SonicWall, Meraki, ASAs, Fortinet, etc.) Resolving escalated issues that might arise in a timely manner Schedule internal and field resources on the CRM dispatch portal Monitor resource schedules to ensure prompt time entry/completion of service requests. Administer and experience migrating on a team or autonomously, on-premise O365 Windows Server and Workstation Operating Systems Visit clients for unscheduled support items as needed. IT System Administrator (Escalation Team) Salary & Benefits: Salary: $70k-$80k Full-Time Partial WFH (2-3 days) Health/Dental/Vision Generous PTO Ongoing training/certification reimbursements Location New York, NY Salary $70,000 - $80,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: New York, NY Job ID: BW4583 Published Date : June 22, 2025 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston