IT Systems Engineer

IT Systems Engineer At Bugaboo, we’ve been revolutionizing parenting products since 1999, setting the standard for premium design, durability and functionality in strollers and beyond. As pioneers in our field, we didn’t just create products. We sparked a global movement, redefining what parents could expect from everyday essentials. Today, we’re proud to be an iconic brand in our sector, trusted by families worldwide. Innovation, design, sustainability, and quality are at the heart of everything we do, and our award-winning products are a testament to our commitments. Designed for the future and crafted to empower families, Bugaboo products are made in our very own factory, ensuring unrivalled craftsmanship and testing beyond industry quality and safety standards. But we believe success must go hand in hand with responsibility. Sustainability is part of our core mission. That’s why we’ve pledged to achieve net zero CO2 emissions by 2035, and our B Corp Certification™ reflects our commitment to accountability, transparency, and creating products with a smaller environmental impact. For our people, we’re fostering a culture where diversity thrives, and everyone can be themself, feels heard, valued, and included. Passionate about unlocking potential as an IT System Engineer? Purpose Deliver secure, reliable, and scalable infrastructure services across identity, cloud, and networks. You’ll strengthen our Zero‑Trust posture, modernize platforms (especially Azure/O365), and ensure resilient connectivity for global teams. Key Working Areas Security & Compliance Operate and improve enterprise security controls (MFA, Conditional Access, cert‑based auth), coordinate with MDR/SOC partners, and embed ISO 27001 processes across operations Cloud Platforms (Azure & O365) Administer and optimize Azure hosting and O365 services; execute recurring activities (monitoring, backups, upgrades, maintenance); support functional changes from a technical perspective Identity & Access Management Maintain strong identity controls and policies (e.g., Entra ID), ensuring end‑to‑end access control and user experience Service Management (ITIL) Own 2nd/3rd‑line incidents and changes; drive problem management and documentation quality; act as main technical contact for the user community. Infrastructure Modernization & Cost Optimization Champion “less hardware, more cloud/IaaS,” optimizing licensing, lifecycle, and visibility while meeting performance/SLA targets Responsibilities (What you’ll do) Resolve complex incidents and change requests in security, cloud, and network domains; serve as escalation point for Service Desk Administer O365 workloads (Exchange Online, Teams, SharePoint/OneDrive) and related security/identity policies. Maintain monitoring, backup, patching, and configuration baselines across platforms; keep runbooks current. Collaborate with MDR/SOC providers to triage, respond, and remediate threats; contribute to post‑incident reviews Document standards/policies and drive adherence (ISO 27001; ITIL incident/change/problem). Participate in on‑call/maintenance windows and deliver clear stakeholder communication. Qualifications Must‑have Hands‑on experience operating enterprise security controls (MFA, Conditional Access), cloud services (Azure, O365). Proven track record managing 2nd/3rd‑line incidents and changes; strong documentation and stakeholder communication. Familiarity with ISO 27001 processes and ITIL service management Relevant certifications (e.g., AZ‑104/AZ‑305, SC‑200/SC‑300) Good to have Networking (LAN/WLAN, SD‑WAN/SASE) skills Experience with Meraki/Cisco wireless/LAN, SASE/SD‑WAN, EDRs Ways of Working & Competencies Ownership, Collaboration, Simplicity, Transparency (core competencies). Stakeholder management across global teams; pragmatic problem‑solving; documentation rigor; continuous improvement mindset What we offer An enthusiastic team of friendly, driven colleagues with love for our mission and brand; An inspirational, inclusive, fast-growing international work environment in which you can make a difference and develop yourself further; Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough; Holiday swap (you are free to exchange a public holiday for another day that is more important to you); Bicycle lease plan - a monthly contribution up to EUR 50 to support you in leasing a bicycle; Eligible to participate in Bugaboo’s bonus plan; Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year; A Bugaboo stroller when expecting a baby & Bugaboo friends & family of 20% discount; Paid parental leave for primary and secondary caregivers (based on eligibility); Day off on your Birthday & Day off for volunteering activities: 25 holiday days per calendar year and an additional day for every year of service (up to 5 years); Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter-motor) . Work from home allowance plus home-office set up budget; A solid pension plan, disability insurance and discount on your supplemental healthcare insurance. Once you apply If you’re considered a candidate for the role, our Talent Acquisition team will be in touch to continue the conversation. If we both get a positive vibe, you'll be invited for a first interview with the hiring manager. If that goes well, we'll move on to the second and potentially third interviews, to dive deeper into your connection with Bugaboo and what we can offer each other. Ready to join the Bugaboo team? Apply now. Department IT Locations Amsterdam Remote status Hybrid Type of Job Permanent