IT Systems Engineer (M365 & Infrastructure)

We're hiring: IT Systems Engineer (M365 & Infrastructure)

Permanent | Dublin 2 (Hybrid) | excellent benefits

My client, a leading Irish organisation operating critical national infrastructure, is looking for an experienced ICT Analyst to join the team at their Dublin city centre HQ. This is a broad, hands-on role covering everything from supporting users day to day to administering Microsoft 365, Entra ID, Azure and on-premises infrastructure. You'll be part of an organisation where security, reliability and service truly matter.

If you enjoy variety, like solving problems properly rather than just closing tickets, and want to grow your career with a stable organisation that invests in its people, this could be a great fit.

What you'll be doing

• Providing technical support to users onsite and remotely, owning incidents and requests through to resolution
• Administering and supporting Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Managing identity and access in Microsoft Entra ID and Active Directory, including MFA, SSO, Conditional Access and joiner/mover/leaver processes
• Building, deploying and managing Windows endpoints and mobile devices through Intune and KACE
• Supporting Windows Server, networking, Azure and backup services, and contributing to business continuity and DR testing
• Triaging security alerts and applying security controls, patching and secure configuration standards
• Automating routine admin with PowerShell, and contributing to documentation, ICT projects and service improvements

What you'll bring

• 5+ years' ICT experience in an enterprise, regulated, government or similarly complex environment
• Solid Level 1 and Level 2 support experience in a service desk or enterprise ICT setting
• Hands-on experience with Microsoft 365 administration and Microsoft Entra ID / Active Directory
• Strong Windows 11 endpoint skills, ideally with Intune or a comparable management platform
• Good working knowledge of Windows Server, networking fundamentals and security best practice
• Clear communication skills, and patience explaining technical issues to non-technical colleagues
• An ICT-related diploma or degree, or equivalent professional experience

Nice to have

• Microsoft certifications (M365, Identity, Azure, Endpoint or Security)
• Experience with Microsoft Defender, PIM, Purview, VMware, Veeam, Cisco or Check Point
• Experience in a 24/7, safety-critical or regulated environment
• Knowledge of ISO 27001, NIS2 or GDPR

The package

• Salary: based for experience
• Pension: contribute up to 6% and the company contributes double (up to 12%)
• 28 days' annual leave
• Hybrid working: up to 2 days remote per week after on boarding
• Career development: a structured development programme including a Certified Project Management Diploma, Lean training, Technical Report Writing, Finance for Non-Finance and more
• Well-being: onsite gym, an employee well-being programme, life cover and an eye testing scheme
• Getting to work: Cycle to Work scheme and Tax Saver travel tickets
• A thorough induction programme, family-friendly policies and a strong commitment to equality, diversity and inclusion

For more information please apply with your updated CV.