IT Systems Manager

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career. We're looking for an experienced and hands-on IT Systems Manager to join our Operations team, reporting directly to the COO. In this role, you'll take ownership of Education Perfect's IT operations end-to-end, leading a small, distributed team across New Zealand and Vietnam, managing our support experience, and ensuring our people have the technology they need to do their best work. You'll also be the operational owner of EP's IT security and compliance posture, embedding the controls, processes and evidence that keep our ISO 27001 certification in good standing year-round. This is a role for someone who brings senior experience but isn't afraid to get into the details, a natural executor with an operational mindset, who can balance leading a team with rolling up their sleeves when it counts. If you thrive in a fast-paced SaaS environment, enjoy solving complex problems pragmatically, and have a track record of delivering meaningful IT improvements, we'd love to hear from you. What you will do Team Leadership- Lead and support two IT Specialists across different time zones (NZ and Vietnam), providing clear direction, prioritisation guidance, and day-to-day coaching. Foster a collaborative, high-output team culture for the duration of the contract. Ticket Queue & SLA Management- Own the IT support queue, ensuring tickets are triaged, assigned, and resolved within agreed SLAs. Monitor queue health, identify bottlenecks, and implement practical measures to keep service levels on track. Onboarding & Offboarding- Ensure all technology provisioning for new starters and secure deactivation for leavers is completed on time and in line with EP’s standards. Tech Procurement & Asset Tracking- Manage procurement of hardware and peripherals for new hires, working within budget and lead-time constraints. Maintain accurate asset records and ensure the asset register is up to date at all times. ISO 27001 Audit Support- Work with EP’s Group Director Engineering, COO and relevant stakeholders to prepare evidence, resolve gaps, and support the team through the audit cycle. Torii Rollout & Zluri Migration- Lead the operational delivery of EP’s transition from Zluri to Torii as the primary SaaS management platform. This includes coordinating data migration, onboarding the team to new workflows, and ensuring continuity of SaaS visibility throughout. About you Proven experience leading or mentoring IT support teams, ideally across multiple time zones or in a remote-first environment Strong hands-on experience managing IT support queues, triaging tickets, and delivering against SLAs in a fast-paced environment Experience with onboarding and offboarding processes, including user provisioning, access management, and device setup Demonstrated experience managing hardware procurement and maintaining accurate asset registers Familiarity with SaaS management tools (e.g. Torii, Zluri or similar) and overseeing system implementations or migrations Solid understanding of information security practices, with exposure to frameworks such as ISO 27001 or similar Experience working cross-functionally with stakeholders (e.g. Engineering, Security, People teams) to deliver IT outcomes Strong problem-solving skills, with the ability to identify bottlenecks and implement practical, scalable improvements Comfortable working in a high-growth or evolving environment, balancing day-to-day operations with longer-term improvements Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you! What we offer Employee Equity Bonus Plan: Be part of our success with equity bonuses that foster ownership and shared growth across the company Christmas Shutdown Leave: Enjoy a full company shutdown during the week of Christmas, with 3 extra days of paid leave to bridge any non-public holidays Volunteer Day: All EPeeps receive one paid day per year to volunteer and give back to their communities Purchase Extra Leave: Opt-in to buy an extra week of annual leave, with payments spread across the year Work From Anywhere: Work up to 90 days per year from a different state or country—perfect for blending work and travel Wellness Bonus: Receive a pre-tax $750 NZD End-of-Year Wellness Bonus to support your health and well-being Health Insurance: Join our fully funded Southern Cross Wellbeing 1 plan ($500 excess), with optional add-ons and family cover Home Set-Up Support: Remote and hybrid workers may be eligible for support to set up a productive and comfortable home workspace Communication Allowance: Get $50 NZD/month toward your phone and internet costs if you work remotely or in a hybrid setup Parental Leave Support: We support growing families with up to 12 weeks of full-pay top-up for primary caregivers, 3 weeks of paid leave for secondary caregivers, and an extra 5 days of New Parents Leave for both, all available after your first 3 months. Returning primary caregivers also receive enhanced pension contributions to support their financial wellbeing. Employee Assistance Program: Access 24/7 confidential support via Sonder for mental health, safety and medical needs - available globally and fully funded by EP Learning & Development: Access engaging internal workshops, performance reviews and ongoing development discussions to grow your career Tenure Recognition: Celebrate your milestones with bonus leave and cash rewards at 5, 10, and 15 years of service Referral Bonus: Recommend great people and earn a $2000 NZD pre-tax bonus when your referral joins and passes their trial period Workride: Access a bike, e-bike, or scooter through a temporary pre-tax salary sacrifice, saving 32–63% thanks to tax benefits. EP Support Groups: Mana Wahine, DEI, Environmental Impact and Wellness Committees The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.