IT Technician I

Department Name:

Work Shift:

Day

Job Category:

Information Technology

A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country’s leading health systems. If you’re looking to leverage your abilities – you belong at Banner Staffing Services.

Our IT Service Desk Department provides 1st level technical support via telephone, chat and a self-service portal for all computer break/fix and request issues. As an Technical Service Desk Analyst I you will be responsible for answering calls and chats regarding break/fix issues and requests. You will have the opportunity to thrive in a high call volume environment, demonstrating your exceptional communication skills and teamwork abilities.

The Technical Service Desk Analyst I is operated 24/7/365. Employees are expected to work 40 hours weekly 7:00AM - 5:30PM Wednesday-Saturday and holiday shifts, as needed. New hires will be on day shift for training (typically for 6-8 weeks), after which a more permanent schedule will be determined based on real time call demand. Schedules are reviewed annually to align with call demand. . An ideal candidate would possess strong knowledge as normally obtained through the completion of a Bachelor’s Degree with 2+ years of experience in a technology support role. Candidate must demonstrate general knowledge of information technology and healthcare. Candidate should have strong communication and presentation skills to engage technical and non-technical audiences. As well as the ability to communicate and interact across facilities and at various levels. This is a remote position only if you live in the following states: AZ, CA, CO, NE, NV, or WY.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

As a valued and respected Banner Health team member, you will enjoy:

Competitive wages

Paid orientation

Flexible Schedules (select positions)

Fewer Shifts Cancelled

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

Employee wellness program

Discount Entertainment tickets

Restaurant/Shopping discounts

Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

POSITION SUMMARY
This position is an entry level position that assigns, monitors and fulfills IT service requests in the service management system to ensure high quality customer service. This position leads workflow of customer service requests and is responsible for providing user level support for assigned IT activities.

CORE FUNCTIONS

1. Provides and enhances customer support for all department services and project management. Ensures appropriate resources are deployed to meet customer business, clinical or technical needs, serves as a liaison between facility staff and information technology, and communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed.

2. Interacts with customers, support services and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments, attend or facilitates routine meetings; participating in the support of information technology and facility driven projects to ensure proper support and assistance, and assist IT Service Delivery leadership to ensure facility projects include IT budgetary projections.

3. Prioritizes and schedules daily service requests by assigning appropriate technical resource(s), ensures appropriate resources are deployed to meet customer business, clinical or technical needs, and documents all actions of end-user requests using tracking management systems keeping customers informed throughout fulfillment process.

4. Attends routine meetings; participating in the support of major information technology and facility driven projects to ensure proper support and assistance. Identifies and provides solution options to meet or exceed the needs of the customer.

5. Creates vendor quotes from approved vendors. Transitions quote to purchase requisition and obtains appropriate approvals. Enters information using appropriate procurement system and tracks orders to receipt of delivery.

6. Manages procurement of IT services and products and follows all asset management procedure and guidelines. Ensures order and stock management are maintained.

7. Conducts needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs.

8. Acts as a technical lead and serves as an escalation point for IT Service Delivery issues and may perform complex troubleshooting and request activities serving as a lead in endpoint related projects and initiatives.

9. Position coordinates and manages the IT Service Delivery functions within a facility, group of facilities, clinics, or service lines as assigned. Latitude to make day-to-day decisions as needed in the support of both internal and external customers. These customers are primarily end-users of computing technology, and other department staff. External customers consist of vendors, contractors, affiliate clinics and hospitals, and clients. Customer support is primarily based at facilities and/or service lines across company.

MINIMUM QUALIFICATIONS

Experience and education as normally obtained through an Associate’s degree or two years of relevant experience.

Must have a strong work ethic and initiative to work well in a team environment. Requires strong organizational, customer service, communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management.

Must be knowledgeable in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications.

Variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Previous experience with assigning daily workloads and tasks. General knowledge of information technology and healthcare is desirable. Previous experience working on IT projects.

Additional related education and/or experience preferred.

Estimated Pay Range:

$23.16 - $34.74 / hour

Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.

This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

About Us

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

Total Rewards

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

Privacy Policy

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