IT User Support Manager (m/w/d)

IT User Support Manager (w/m/d)

Ihre Aufgaben

• Verantwortung für First-Level-Support in der Windows-Umgebung, insbesondere für Microsoft 365-Produkte, Konferenztechnik und mobile Endgeräte
• Steuerung, Erfassung und Nachverfolgung von Support-Anfragen und Systemfehlern über unser Ticketsystem sowie Eskalation an internationale Support-Teams (2nd- und 3rd-Level-Support) inklusive Follow-up und Kommunikation mit Anwendern und Anwenderinnen
• Verantwortung für Benutzer-, Berechtigungs-, Software-, Mobile-Device- und IT-Asset-Management
• Beschaffung von Hardware und Peripheriegeräten für die deutschen Standorte
• Fachliche Führung und Weiterentwicklung unserer IT-Teams in den deutschen Standorten
• Schnittstelle zu unseren internationalen IT-Teams in Europa und den USA
• Lokale Umsetzung globaler IT-Initiativen, Prozessen, Standards und Systemen
• Enge Zusammenarbeit mit unseren Operations- und HR-Teams

Ihr Profil

• Abgeschlossene IT-Ausbildung, Studium der Informatik/Wirtschaftsinformatik oder vergleichbare Qualifikation
• Mehrjährige Erfahrung in einer IT-Generalisten, -Support oder IT-Management-Funktion
• Fundierte Kenntnisse in Windows- und Microsoft-Umgebungen sowie Erfahrungen mit VPN- und Dokumentenmangementsystemen
• Ausgeprägte Fähigkeiten in der Problemanalyse von Desktop-Hardware und -Software sowie von iOS- und mobilen Endgeräten
• Grundkenntnisse in Netzwerktechnik, Verkabelung und zugehörigem Troubleshooting sowie Erfahrungen mit Ticket-Tracking-Systemen, idealerweise Ivanti
• Ausgeprägte Dienstleistungsorientierung und Fähigkeit zum Ad-hoc-Management
• Sorgfältige und strukturierte Arbeitsweise, hohe Detailgenauigkeit, Kommunikations- und Multitasking-Fähigkeit in einem dynamischen, teamorientierten Umfeld
• Teamorientierte Persönlichkeit mit Führungserfahrung
• Erfahrung in der Zusammenarbeit mit internationalen Teams, idealerweise in einer Professional Services Firm
• Hervorragende Deutsch- und Englischkenntnisse (mindestens C2 bzw. C1) in Wort und Schrift

About Us

Global scale with street smarts

With 51 locations, Greenberg Traurig's global network provides the platform clients need to operate in today's legal marketplace. Our team is recognized by rankings in current Chambers & Partners Guides in jurisdictions and practices around the world, based on thousands of interviews with practicing lawyers and clients. In addition, Greenberg Traurig is proud to have more lawyers listed in The Best Lawyers in America than any other law firm, a position we have held since 2008.

IMPORTANT NOTICE: Fraudulent Job Ads

Greenberg Traurig (GT) is committed to ensuring a safe and transparent recruitment process. Please be advised of the following:

• Official Job Listings: All legitimate job opportunities with GT are posted here on our official website. GT job advertisements found outside our verified accounts with Lateral Hub, LinkedIn, Glassdoor, and Indeed should be treated with caution.

• No Fees Required: GT will never ask for payment for work equipment or network access. Also, there are no application fees. We do not ask for bank information or any form of monetary or financial compensation during the recruitment process. All job offers will be preceded by an interview with our hiring team.

• Verified Communication Only: While all official communications will come from a GT email address associated with GT’s domain (e.g., @gtlaw.com), we recognize that it is easy to spoof such communications to make them look like they are coming from GT. Therefore: before responding to an email purportedly from GT, contact your GT Recruiting Contact by phone to verify that the email is valid. Also, please verify the GT office address on our website before attending an interview.

We encourage all applicants to remain vigilant and exercise caution during the application process. If you encounter or suspect a fraudulent job posting or an individual falsely claiming to represent GT, please report it immediately to HRRecruit@gtlaw.com.

Thank you for your diligence and for your interest in joining Greenberg Traurig.

Firm History

From our humble beginnings in 1967 in South Florida, our focus has never been changed: serve clients better. Learn More

Engagement, Culture & Opportunity

Engagement, Culture & Opportunity

Since 1967, we’ve built our firm by welcoming attorneys and professionals from all backgrounds who share our drive and commitment to excellence. GT thrives on the passion and drive of our people, emphasizing merit, innovation, belonging, and collaboration first. This commitment has been at the center of our story since our founding and has been essential to our and our client’s success.

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Awards & Accolades

We are thankful for the trust our clients place in us and we are proud of being recognized for the service we provide. Learn More

Reasonable Accommodation