Italian Customer Service (Remote)

Location: remote in Greece Language Requirements: Italian (C2), English (C1) Compensation: Monthly gross salary: 1,100 EUR per 14 months Monthly Performance Bonus: Up to 10% based on performance metrics Schedule: 8 hours per day with a 1-hour lunch break, 5 days per week, from Monday to Sunday, 09:00-23:00 (Shift rotation applies) Fully Paid Training: 2 Weeks Benefits: Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses State-of-the-art premises providing a great working environment with relaxing break areas Work for a Great Place to Work-Certified Company that fosters diversity Joining Deadline: 25/11/2024 Relocation Package: 2 weeks of hotel accommodation Flight ticket (within the EU) Airport Pickup Real Estate Agency fee Free accommodation or extra accommodation bonus throughout the entire employment period Hiring Process: Client's application review Language online tests Client's interview We seek a dedicated Customer Support Specialist fluent in Italian and English to join our dynamic team in Athens. As a Customer Support Specialist, you will be the first point of contact for our Italian-speaking customers, providing exceptional service and resolving inquiries via phone, email, and chat. Key Responsibilities: Handle inbound customer inquiries and issues in a professional and timely manner. Ensure customer satisfaction through effective communication and problem-solving skills. Document all interactions accurately in the CRM system. Collaborate with other departments to escalate and resolve complex issues. Meet individual and team performance targets. Required Skills and Qualifications: Fluency in Italian (C2 level) and proficiency in English (C1 level). Proven experience in telesales or customer acquisition roles preferred. Excellent communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Strong negotiation and persuasion skills. Application Instructions: To apply, please submit your updated CV along with a cover letter highlighting your relevant experience and language skills in Italian and English. We look forward to reviewing your application!