Italian speaking Client Support Specialist

Our partner is a well-established international service provider supporting business customers across multiple European markets. The company operates in a dynamic, customer-focused environment, combining innovative solutions with reliable, long-term partnerships.

As a Client Support Specialist for the Italian market, you will play an important role in providing a high-quality customer experience and finding effective solutions to customer needs.

If you speak Italian fluently, have a solution-oriented mindset and enjoy helping others, we would love to hear from you! Whether you are at the beginning of your career, looking for your first customer-facing role, or considering a career change, this could be a great opportunity to build your experience in an international environment.

Main responsibilities:

• Manage the onboarding of new clients, including accurate processing of orders and documentation

• Communicate with clients via phone and email, providing timely updates and handling inquiries

• Handle and resolve customer issues end-to-end, from initial report to full closure

• Build strong relationships with clients and collaborate closely with internal teams

• Support the Sales team during occasional client visits and selected marketing activities

• Collect and report customer feedback to support continuous service improvement

• Ensure accurate administration of customer data, orders, and documentation

Required skills:

• business fluency in Italian and good English skills

• Excellent communication and interpersonal skills

• Proactive and solution-oriented mindset

• Team player with a structured approach and respect for procedures

• Confident user of MS Office

Advantages:

• Experience working with CRM systems

What our partner can offer to you:

• Secure, long-term employment in a stable, international environment

• Hybrid working model with 2 home offices/week after onboarding

• Structured onboarding and continuous training

• Competitive compensation package with performance-related elements

• Transportation allowance (public transport pass)

• Modern office in a central Budapest location, in the 13th district

• Supportive, friendly team