Italian-speaking Customer Experience Expert (Remote)

Join one of the world's most trusted logistics and courier brands. Location: Piraeus Monthly Salary: €1,100 + up to €100 Transportation Bonus The productivity bonus is up to 15% of your gross salary, subject to target achievement. Salary increase to €1,150 after 3 years Schedule: Monday to Friday, 08:00–21:00 (rotational) Interview Deadline: 10-08-2026 Relocation Packages (Choose your plan) All expenses covered: flight, hotel stay, and real estate agency fee. €250 relocation allowance + agency fee (perfect if you already have housing). About the Project Step into the world of global logistics excellence. You'll represent a leading international courier company operating in 220+ countries and territories, delivering fast, reliable, and innovative shipping solutions. Whether it's express deliveries, real-time tracking, or helping businesses move goods efficiently, you'll be at the heart of it all — connecting people and possibilities. What You'll Do As a Customer Experience Expert, your day revolves around providing top-tier service through calls, emails, and back-office support. Every interaction matters — you'll be the voice and problem-solver for thousands of customers across Europe. Daily Responsibilities Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex). Support billing, invoice, and claims requests with empathy and precision. Guide customers through account setup and onboarding steps. Assist with technical issues related to company systems. Address service feature questions, complaints, and pricing inquiries. Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs. You'll work with a supportive Supervisor for escalations and procedural questions — because teamwork and learning never stop here. What Makes This Role Stand Out Fully Paid Training – 14 working days to set you up for success. 1-week nesting period post-training to build confidence before live calls. Performance-based growth – upskilling opportunities to handle advanced cases. Certification required before going live – ensuring top-notch service quality. Monthly coaching and scorecard tracking – your performance and progress truly matter. Part-time options available for work-life flexibility. What We're Looking For Italian (C1) and English (B2) fluency. Strong communication skills with a customer-first mindset. Ability to multitask, stay organized, and adapt to fast-paced environments. Comfort with technology and digital systems. A positive attitude and commitment to continuous improvement. Benefits & Perks We make your relocation and work-life experience seamless: Equipment & Connectivity Support Company-provided PC with multiple screens Mobile internet router supplied during onboarding (ideal if you are temporarily in a hotel or without a fixed connection) Plus: Comprehensive health insurance and employee discounts. Professional growth within a world-leading, innovative company. Free online Greek language courses to enhance your cultural experience. Modern, inclusive workspace with break areas and relaxation zones. Community events & social initiatives – be part of something meaningful. Proudly certified as a Great Place to Work for diversity, inclusion, and employee engagement. Hiring Process Submit your application. Take a short language proficiency test (Italian & English). Complete interview rounds with the hiring team. Ready to Move Forward? Join a company that's not just delivering parcels — but delivering careers, connections, and possibilities.