Italian-Speaking Customer Sales & Support Specialist – Work from Home

We're partnering with a leading global customer experience provider to recruit Italian-speaking Customer Sales & Support Specialists for an exciting international project in Portugal.

In this role, you will support customers throughout their post-sales journey while also contributing to inbound sales opportunities. You will assist customers via phone, email, and chat, ensuring a high-quality customer experience while helping drive customer satisfaction and business growth.

This is a full-time work-from-home opportunity based anywhere in Portugal, offering the flexibility to work remotely while being part of a dynamic and multicultural international team.

Your Role:

• Handle incoming customer requests via phone, email, and chat
• Deliver high-quality customer service for post-sales inquiries, including deliveries, warranties, refunds, and order-related questions
• Provide inbound sales support, promoting products and identifying opportunities to increase customer value
• Manage and follow up on customer orders and requests, ensuring all required information is accurately recorded in CRM systems
• Update customers proactively on case progress and resolutions to maximize customer satisfaction
• Resolve issues efficiently while meeting service level agreements (SLAs)
• Collaborate with internal teams to deliver a seamless customer experience
• Contribute to achieving quarterly sales goals while maintaining excellent service quality
  
  
  

Your Qualifications:

• Native or fluent Italian (C1-C2 level) with good English skills
• Strong communication skills with a customer-oriented mindset
• Problem-solving attitude and ability to think quickly under pressure
• Empathetic, patient, and professional when handling customer concerns
• Detail-oriented with strong follow-up skills
• Tech-savvy and comfortable using multiple systems and tools
• Previous experience in customer service is preferred
• Previous experience in sales is a plus, but not mandatory
• Ability to multitask in a fast-paced environment
  
  
  

The Offer:

• Full-time remote position — work from anywhere in Portugal
• Monday to Saturday schedule (including public holidays)
• Rotational shifts between 08:00 and 19:00
• 2 days off per week: Sunday + 1 rotational day
• Paid training and structured onboarding
• Opportunity to work in a multicultural environment with colleagues from over 29 nationalities
• Dynamic and youthful work culture with genuine career growth opportunities
• International work environment with exposure to leading global industries such as technology, e-commerce, telecommunications, and financial services
• Full support from Workster throughout the recruitment process
  
  

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