Italian-speaking Order Support Specialist-in Lisbon

We're partnering with a leading global technology company to find a dedicated and detail-oriented Order Support Specialist for the Italian Market. Join a dynamic remote team and contribute to ensuring smooth order fulfilment and customer satisfaction.

Your Role:

• Handle escalations from customer-facing colleagues and resolve complex issues related to online orders.
• Manage the full order process, from induction to delivery, ensuring any issues (e.g., product changes, RMAs) are swiftly addressed.
• Liaise with internal partners to resolve issues, aiming to keep the customer out of the loop for complex problems.
• Perform investigations and take decisions that impact customer and partner relationships.
• Communicate resolution updates to customers via phone and email to ensure timely issue resolution.
• Record all actions in SAP with a high degree of accuracy and detail, adhering to company protocols.
• Maintain a strong focus on delivering high customer satisfaction and supporting the overall order fulfillment process.
  
  
  

Your Qualifications:

• Fluent in Italian (C2 or C1 level) and proficient in English (B2).
• Strong attention to detail and ability to work under pressure to meet deadlines.
• Experience working in a back-office environment with a customer satisfaction focus.
• Proven ability to work independently and make decisions with minimal supervision.
• Excellent problem-solving skills with a proactive approach to finding customer-focused solutions.
• Knowledge of SAP is a plus, but training will be provided.
• Flexible availability to manage order volumes, which may include occasional overtime.
• Must be based in Portugal with eligibility to work and access to a stable internet connection for remote work.
  
  
  

The Offer:

• Full-time role (40 hours per week), Monday to Sunday, on a rotating shift schedule (07:00 to 24:00).
• A multicultural work environment with a strong focus on teamwork and collaboration.
• Health insurance from day one of employment.
• Comprehensive training and support to set you up for success in the role.
• Opportunities for career development and promotion both nationally and internationally.
  
  

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