JD Edwards Support Analyst

JD Edwards EnterpriseOne Functional Support Analyst

Location: Colombia (Remote)

Duration: 12 Months

Employment Type: Contract

Position Overview

We are seeking a JD Edwards EnterpriseOne Functional Support Analyst to provide day-to-day functional support for JD Edwards (JDE) EnterpriseOne applications. This role is responsible for supporting business users, troubleshooting functional issues, maintaining system operations, and collaborating with technical teams to ensure the ERP platform continues to meet business needs.

The ideal candidate will have experience supporting ERP applications, strong analytical and problem-solving skills, and a solid understanding of business processes such as Finance, Procurement, Inventory, or Sales.

Key Responsibilities

• Provide functional support for JD Edwards EnterpriseOne (JDE E1) modules, including Finance, Procurement, Inventory, and Sales.
• Respond to end-user inquiries, troubleshoot functional issues, and resolve or escalate incidents in a timely manner.
• Assist with basic system configuration, data maintenance, and routine application support activities.
• Document issue resolutions, develop user guides, and contribute to the knowledge base.
• Support system enhancements, upgrades, patches, and User Acceptance Testing (UAT).
• Work closely with business stakeholders and technical teams to identify, analyze, and resolve functional issues.
• Identify opportunities for process improvements and recommend system enhancements where appropriate.
• Conduct user training sessions and provide ongoing application support.
• Maintain accurate documentation of support tickets, issue resolution, and system updates.
• Participate in audit reviews and assist with audit documentation and requirements gathering.
• Ensure adherence to support processes, documentation standards, and service level agreements (SLAs).

Required Qualifications

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field (or equivalent professional experience).
• 1–3 years of experience supporting ERP or enterprise applications.
• Exposure to JD Edwards EnterpriseOne (JDE E1) is highly preferred.
• Understanding of business processes in one or more of the following areas:
• Finance
• Procurement
• Inventory Management
• Sales Order Management
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively within cross-functional teams.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.

Preferred Qualifications

• Experience supporting JD Edwards EnterpriseOne modules.
• Experience working with ticketing platforms such as ServiceNow or Jira.
• Basic SQL or data analysis skills.
• Prior experience in an Application Support, ERP Support, or Help Desk environment.
• Familiarity with audit processes and compliance documentation.
• Experience supporting ERP testing activities, including UAT and regression testing.