JGN FOH Consultant L1

• Start Date: Monday 9th of November 2026
• Rotating Roster: Monday to Friday 8:00am to 6:00pm
• Hybrid Model work opportunity!

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. The company has approximately 50,000 outsourcing experts across 13 countries that are committed to enhancing the customer experience for clients.

What You'll Be Doing

• Supporting customers and retailers with new gas connection and energy service enquiries.
• Managing customer requests from initial enquiry through to completion.
• Coordinating appointments and outcomes with a range of internal and external stakeholders.
• Investigating enquiries and resolving issues in a timely and professional manner.
• Maintaining accurate records and case documentation.
• Working to service level commitments and quality standards.
• Delivering outstanding customer service across phone and email channels.
• Balancing multiple priorities in a fast-paced and supportive team environment.
• Working in a supportive team environment, you will build strong relationships with customers and stakeholders while delivering exceptional service and helping to resolve enquiries with confidence and care.

What's in it for You?

• Casual employment with ongoing opportunities
• $34.96 per hour plus superannuation
• Training rate of $33.85 per hour during the initial four-week training period
• Monday to Friday roster, 8:00am - 6:00pm
• No weekend work
• Hybrid work model following successful completion of training and nesting
• Four-week paid training program in our Docklands office
• Ongoing coaching and development opportunities
• Employee referral program
• Reward and recognition initiatives
• Social and supportive team culture
• Smart casual dress code

Please note: All applicants will be required to complete a National Criminal History Check (conducted by Startek). Any offer of employment will be subject to a satisfactory outcome.

What We're Looking For

We're looking for people who are passionate about helping others and thrive in a fast-paced customer service environment.

To be successful in this role, you will bring:

• Experience in customer service, contact centre, administrative or case management environments
• Strong verbal and written communication skills
• Excellent attention to detail and a commitment to accuracy
• The ability to manage competing priorities and meet deadlines
• Sound judgement and problem-solving capability
• Confidence working with systems, processes and documented procedures
• Strong organisational and time management skills
• Resilience and professionalism when handling challenging customer interactions
• The ability to work both independently and as part of a team
• Intermediate Microsoft Office skills, particularly Word, Excel and Outlook

Highly Regarded

• Previous experience in utilities, energy, telecommunications, logistics or other service-driven industries
• Experience managing customer requests from enquiry through to resolution
• Exposure to service level agreements (SLAs), compliance requirements or regulated environments

Why Join Startek?

At Startek, we believe our people are our greatest asset. We are committed to creating a supportive workplace where employees are empowered to learn, grow and succeed. Whether you're looking to build a long-term career in customer service or take the next step in your professional journey, you'll have access to ongoing training, development and career progression opportunities.

Diversity & Inclusion

Startek is committed to fostering an inclusive workplace where everyone feels respected, valued and supported. We welcome applications from people of all backgrounds, cultures, abilities, experiences and identities.

Don't miss this opportunity to join a leading customer experience organisation. Apply today!