Job Coach / Customer Success Manager (all genders)

JOB COACH / CUSTOMER SUCCESS MANAGER (all genders)

Full-time / Hybrid / Berlin

ABOUT US

Find a Job in Germany (in short: FAJIG) is a job coaching and career consulting company in Berlin. Since 2020, we've been helping international Tech & IT professionals secure a job and build a life in Germany and Europe. We’re a team of 13 with a good vibe, an office in Berlin-Neukölln and a purpose - to empower talent from around the world and help them achieve their career goals in Germany. As we continue to grow we're looking for a Job Coach to manage our customers' success and join us on our mission to help our coachees find a job in Germany.

YOUR ROLE

• This is a career consulting role. You’ll be responsible for the end-to-end journey of your coachees: assisting with CVs and job interviews, consulting on contracts, their relocation to Germany, and supporting them well into their first few months on the job.
• You’ll be their main contact person after signing up for our programs, guiding them through a clearly defined process by providing continuous and professional feedback. We provide AVGS job coaching as well as programs for self-funded clients. In any case, you'll be in charge of deciding on the measures and steps they need to take so they eventually land an offer.
• You’ll be your coachees' main source of job market insight, incultural understanding, and motivation throughout their journey so they don’t lose focus. You explain to them what it takes to be successful in Germany.

YOUR PROFILE

• You have excellent English skills, both written and spoken. Communication is everything in this job. German language skills are a plus.
• You have a sharp eye and spot errors where other people don’t see them. Paying attention to detail is something you actually enjoy.
• You have a customer-first mindset and are able to motivate other people.
• You bring strong (self-)organization skills, resilience, and the ability to manage a high volume of coaching sessions without losing focus or quality, combined with a strong sense of responsibility.
• You have high emotional intelligence. That means you like engaging with people from diverse cultural backgrounds, you have an open mindset, and you actually care about other people’s success.
• If you have some initial experience in HR/recruiting, business coaching, or adult education, that is an advantage. Ideally you bring an understanding of service-oriented processes and CRM software tools to the table. However, what we expect is an inherent interest in the topics of HR/Recruiting, Tech & IT, and Coaching.

WE OFFER YOU

• Rewarding work in an international and diverse team with flat structures, an open feedback culture and mentoring.
• You’ll benefit from an extensive onboarding experience, and we ensure you grow your skills beyond that phase so that you enjoy a continuous learning curve with growing responsibility and remuneration.
• We're a hybrid company and offer home office/remote work 2 days per week.
• Monthly Jobticket/Deutschlandticket for public transportation.
• Annual training budget for further education.
• 30 vacation days per year and no overtime! Your work schedule is closely tied to our office hours.
• You get to have a positive impact on the lives of other people.

Interested? Go ahead and apply here through LinkedIn. Please make sure your CV is actually attached to your profile because we're only able to respond to meaningful applications. A cover letter is not required. If we find your profile interesting we'll reach out to you here on LinkedIn. We’re looking forward to getting to know you!