JR-199953 SAP Consultant Middle

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries. About this job: We are looking for an experienced SAP Support Consultant to join a global team supporting a complex enterprise landscape for a leading manufacturer of office equipment and digital solutions. In this role, you will focus primarily on SAP Sales (SD/MM) support within an SAP ECC environment, working as part of a broader team covering Salesforce CRM and other SAP ERP domains. You will play a key role in ensuring stable operations, continuous improvements, and effective collaboration with business stakeholders. Location: Toronto area, Canada (hybrid – ideally 3 days/week in office, but discussable) Employment Type: Full-time, long-term. How you'll make an impact: Provide L2/L3 support for SAP ECC, primarily in Sales (SD) and Logistics (MM) areas; Analyze and resolve incidents, service requests, and root causes across O2C processes; Collaborate with cross-functional teams supporting Salesforce CRM, SAP FI/CO, and SAP BW; Ensure smooth integration between SAP ECC and Salesforce CRM; Support Order-to-Cash (O2C) processes, including coordination with finance teams; Perform minor enhancements, configuration changes, and testing activities; Participate in continuous improvement initiatives and system optimization; Communicate effectively with business users in English and provide user support. What makes you a great fit: Strong hands-on experience in SAP ECC, with focus on SD and basic knowledge of MM; Good understanding of Order-to-Cash (O2C) processes; Working knowledge of FI/CO integration points (billing, revenue recognition, AR); Exposure to Salesforce or other CRM system (integration or business process level); Basic understanding of SAP BW / reporting concepts; Experience in application support (L2/L3) in enterprise environments; Strong analytical and troubleshooting skills; Good communication skills in English. You are a star if you have: Experience with SAP-Salesforce integration scenarios; Knowledge of IDocs, APIs, or middleware (e.g., SAP PI/PO, SAP BTP Integration Suite, or MuleSoft); Experience in manufacturing or distribution industries. If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us? Job ID:  JR-199953