JR COMPLAINT VIGILANCE ANALYST

JR COMPLAINT VIGILANCE ANALYST

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

GER VIGILAN E RECLAMACAO

Location:

Latin America, Brazil, Sao Paulo, Sao Jose dos Campos

Work Location:

Hybrid

What you will do

The JR. COMPLAINT VIGILANCE ANALYST is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the region and globally including but not limited to:

Key Responsibilities

· Conduct initial assessment and identification of complaints in alignment with the product quality complaint program. This may include, but is not limited to, review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis.

· Review and process Monitored for Trend (MFT), change logs from the call center and medical safety to assess impact on triage and investigation process.

· Evaluate field samples and/or photo attachments and analyze complaint data related to product quality issues to ensure timely processing of complaint investigations.

· Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.

· Monitor complaint records in the complaint management system to ensure the process is being followed and complaints are closed as required.

· Prepare reports as requested in support of internal and external audits as needed.

· Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.

· As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.

· Assist with global and regional projects within the department, communicate effectively with all levels of management.

What we are looking for

Required Qualifications

· Bachelor’s Degree in Science/Engineering or a related discipline

· Experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional or related industry experience

· Proficiency in the use of computer systems and applications such as Microsoft Office

· Advanced level of English is required for this position

Desired Qualifications

· Strong analytical skills with the ability to interpret complex data effectively

· Communication and interpersonal skills to collaborate effectively with business partners

· Ability to work independently and prioritize tasks effectively

· Detail-oriented with the ability to document and track corrective actions and complaint investigations

· Demonstrated ability to work as part of a team to achieve organizational goals

· Knowledge of regulatory requirements and quality assurance processes in the healthcare industry

· Intermediate or higher levels of Spanish can be considered a differential.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

Award-winning inclusivity

At Kenvue, we foster a culture of belonging. In 2024, Kenvue was selected as one of Seramount’s 100 Best Companies for working parents and caregivers, recognizing our ongoing commitment to providing inclusive benefits for Kenvuers and families.

Data driven. Digital first.

Our community attracts curious and collaborative team members motivated by always striving to improve. Our team offers you plenty of opportunities to deepen your existing expertise and build on new skills by broadening your exposure outside of your own category. By working across the business, we harness the power of data and technology in new ways to better understand human insights and drive better health outcomes.