Jr. TAC Team Lead, Frontline

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute:

You will develop a strong understanding of cross-functional business acumen to meet and exceed service level agreements and obligations and ensure compliance with Mondelēz International policies and legal requirements. As a co-owner of standard operating procedures, you will champion process standardization, conduct internal operational audits, oversee manual processes while exploring automation opportunities, monitor key performance indicators (KPIs), measure team performance and deliver insights to leadership. You will foster a culture of accountability and transparency, stakeholder engagement and promote alignment across teams, ultimately enhancing the overall efficiency and performance of operations.

Team Leadership & Development

• Lead and manage a team of Talent Acquisition Coordinators, providing ongoing coaching, process guidance, and performance support
• Set clear expectations and cultivate a culture of accountability, engagement, and continuous development aligned to business outcomes
• Drive onboarding KPIs and invest in team member growth

Process Governance & Continuous Improvement

• Oversee the maintenance and governance of SOPs, documentation, and TA Controls to ensure accuracy, compliance, and operational efficiency
• Monitor trends, assess risks, and collaborate with TA/COE to proactively address issues and implement solutions
• Lead escalation management and drive continuous improvement through thought leadership and team-wide adoption

Decision-Making & Problem Solving

• Exercise sound judgment and operate independently to prioritize and resolve complex or ambiguous cases
• Evaluate downstream impacts when making decisions; escalate with intent and strategy

Stakeholder Engagement

• Deliver a seamless, high-quality onboarding experience for Hiring Managers, Candidates, and key Stakeholders
• Act as a secondary TA Liaison to internal partners and TA/COE

What you will bring:

In addition to a desire to drive your future and accelerate your career, you will bring experience and knowledge in:

• Experience managing, leading, or mentoring a team.
• Experience in Talent Acquisition, HR Operations, or a Shared Services environment.
• Exposure to SOP governance, escalation management, or process improvement initiatives
• Owning an interest to gain a deep understanding of business dynamics, enabling you to collaborate seamlessly with diverse internal stakeholders and align initiatives with team objectives.
• Promoting a culture of teamwork within a shared service environment by mentoring and empowering direct reports with effective leadership and communication skills to achieve shared goals and elevate team performance.
• Process analysis, design, and mapping, with a strong emphasis on gathering and assessing business requirements to identify gaps to enable the enhancement of process efficiency, streamlining workflows, and improving overall performance while ensuring strict compliance with standards and key performance indicators (KPIs).
• Demonstrating exceptional communication and interpersonal skills, with a strong ability to initiate and drive projects forward, leveraging effective stakeholder engagement and relationship-building to achieve desired results.

More about this role

Work set up: Hybrid (Required 3 days in Office)

Work schedule: Nightshift

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

Job Type

Regular

Service Operations (Delivery)

Global Business Services

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!