Junior Account Manager

A Bit About Us EventsAir is the platform behind the world's most unforgettable events — World Cups. Olympics. Global summits. If it's a major event, there's a good chance EventsAir is running the show behind the scenes. Our award-winning software powers in- person, hybrid, and virtual experiences for over 1,100 organizers — corporates, associations, governments, and universities — across EMEA, North America, and APAC. Backed by global private equity powerhouse The Riverside Company, we're proud to be at the heart of the event tech world. If you love big ideas, bigger events, and being part of something genuinely global — you've found your people. The Opportunity Ever met someone who just gets you? Understands what you need before you've even finished explaining it, and always seems to know the perfect solution? That's what we need from you. As our Junior Account Manager, you'll be the trusted go- to person for our amazing client base — from bustling corporations and government departments to universities and associations running events that matter. Your mission: understand their world, champion their goals, and help them get the absolute most out of everything we offer. If you love the buzz of building genuine relationships, solving problems, and watching your efforts turn into real, measurable growth — keep reading, because this one's for you. What You'll Be Doing Be the Trusted Voice You'll be the key point of contact between our company and our clients — the person they turn to when they want to grow, solve a problem, or just talk strategy. You'll build trust, offer smart and realistic solutions, and help expand the suite of services they use with us. Champion Customer Success (and Keep Them for Life!) Retention isn't just a target for you — it's a mission. You'll work towards and improve customer retention goals, turning one-time clients into lifelong partners. Spot the Opportunities You've got a knack for seeing where a customer could benefit from more. You'll execute smart upsell and cross-sell strategies, driving product adoption and helping customers unlock even more value. Smash Those Targets Through proactive outreach and engaging customer programs, you'll exceed your aftersales revenue targets — because when our customers win, we all win. Keep Score You'll track and report on the metrics that matter: customer contact, renewals, and add-on revenue — giving you (and us) a clear picture of what's working and where the next opportunity lies. Be the Problem-Solver When a customer hits a bump in the road, you'll be right there — helping resolve challenges, removing barriers to growth, and bringing in the right people or departments to get things sorted fast. Play Well with Others You'll work closely with our marketing, pre-sales, success, and support teams to make sure every customer's journey feels seamless from start to finish. What to Expect from This Role Our customers are as diverse as they come — and no two days will look the same. You'll be expected to: Get to know your customers inside and out — their goals, their pain points, what success looks like for them Develop tactics and recommend the right products or services to help them get there Provide guidance that genuinely makes a difference Use your top-notch communication skills to influence and inspire — both with clients and with key stakeholders across our business Along the way, you'll become a true product expert, gaining a deep understanding of EventsAir and how it's used in the real world. You'll collaborate cross-departmentally with sales, marketing, and product development, ensuring every customer is set up for success — and keeping your eyes peeled for the next great opportunity hiding in plain sight. Life at EventsAir Work should feel good — and here, it does. Across our hybrid offices in Australia, the United Kingdom, and the United States, our people bring energy, curiosity, and a genuine love of teamwork to everything they do. We're a bit of a mixed bag in the best way — different backgrounds, different skills, all pulling in the same direction. We back that up with flexible schedules, real career development, wellness support, and team events that are actually fun (not just "mandatory fun"). Life outside of work matters to us just as much as what happens in it. We get to do meaningful work in the events industry surrounded by people who genuinely enjoy what they do and who they do it with. If that sounds like your kind of place, we'd love to meet you. Check out our careers page for more on our benefits and our people > Careers at EventsAir | Event Management Software