Junior Account Manager

Junior Account Manager

At Bettex, customer relationships are our top priority. Your role encompasses being a dedicated and personable junior manager to maintain client accounts and serve as a main point of contact. You will have a passion for helping others and a drive for providing exceptional customer service. You should be a confident and clear communicator and proficient with prioritising your time. You will build meaningful, long-lasting relationships that move our business forward.

Objectives of this role

• Serve as the main point of contact in all follow up matters related to customer development and orders
• Support customer relationships to achieve long-term partnerships
• Maintain accurate records, keeping track of any updates
• Work with customers and other internal teams to develop plans and ensure critical path dates are being met
• Develop a thorough understanding of our products to better service customers
• Be aware of potential business development opportunities and act upon these

Responsibilities

• Ensure you are aware of the competition at all times and identify any sales opportunities
• Manage all key dates and prompt customers in advance to ensure they are on track
• Follow up and support relevant teams to ensure deliveries and critical path dates run to time
• Handle enquiries and requests from customers and address their needs
• Communicate regularly and effectively with customers, making sure they receive a service that meets their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Demonstrate flexibility and consideration with international colleagues and time zones
• Identify new sales opportunities and communicate these with the relevant design teams & Sales manager
• Ad hoc duties as and when required

Offer: hybrid working, career progression and opportunities for international travel and business experience

Must have 2 years experiences in a similar role within the fashion industry