Junior Application Support Engineer

YOUR NEW COMPANY Kirey is one of the leading European groups in technology consulting and system integration, with a distinctive position in data-driven innovation. Through a comprehensive portfolio of solutions — Data & AI, Cloud, Software Development, Cybersecurity, Infrastructure & Automation, and Monitoring — Kirey transforms data complexity into intuitive and accessible solutions, supporting leading organizations in achieving their business objectives. Headquartered in Italy, with a well-established international presence and approximately 1,500 professionals, Kirey has successfully delivered more than 10,000 projects across the Insurance, Banking, Manufacturing, Retail, Public Sector, Services, and Energy industries. People are at the heart of everything we do. We continuously invest in learning and professional development, fostering a collaborative, inclusive, and growth-oriented environment. Work Location: Italy / Hybrid Salary Range: Gross Annual Salary between €25,000 and €33,000 YOUR ROLE We are looking for a person to join a team dedicated to the management and evolution of enterprise document management platforms. The selected person will become part of a specialized team operating in the areas of Application Support and Infrastructure Operations, contributing to the operational management, monitoring, and continuous improvement of document management solutions running on Linux and Windows environments. This opportunity is particularly suitable for individuals looking to strengthen their application support and system administration skills while working closely with specialized technical teams in a structured Enterprise environment. Key responsibilities will include: Managing requests and incidents escalated from second-level support through ticketing systems Analyzing and resolving application and infrastructure issues Monitoring and supporting document management platforms running on Linux and Windows environments Collaborating with application and infrastructure teams to troubleshoot technical issues Contributing to the evolution of internal tools supporting operational activities Developing and maintaining automation scripts using Bash and Python Managing and enhancing monitoring dashboards and activities using Elastic, Kibana, and Splunk Participating in projects aimed at platform evolution and the introduction of new technologies RESPONSIBILITIES Ensure the proper management of operational requests assigned to the team Perform troubleshooting activities and root cause analysis Support the operational continuity of enterprise document management platforms Assist in monitoring application and infrastructure environments Contribute to process improvements through automation and dedicated operational tools Ensure the quality and reliability of managed systems and information Collaborate with technical stakeholders across different business areas Participate in technology evolution and innovation initiatives within the assigned environment. REQUIREMENTS At least 1 year of experience in Application Support, IT Operations, System Administration, or similar roles Knowledge of Linux operating systems Knowledge of Windows operating systems Strong analytical and technical troubleshooting skills Basic scripting knowledge in Bash and/or Python Experience in ticket management and operational support activities Strong interpersonal skills and a problem-solving mindset Good command of the English language NICE TO HAVE Knowledge of Elasticsearch, Kibana, or the ELK ecosystem Experience with Splunk Java development knowledge, including academic experience Experience in Enterprise environments with high operational volumes Knowledge of document management platforms or document management solutions Experience in operational automation through scripting Interest in innovative technologies related to Artificial Intelligence WHO WE ARE LOOKING FOR We are looking for a curious, proactive, and growth-oriented person with a collaborative mindset and a passion for problem-solving. The ideal person: Is passionate about IT technologies and infrastructure Has an analytical mindset and a strong focus on quality Works effectively within teams and collaborates with different technical stakeholders Demonstrates autonomy in managing assigned activities Has a strong commitment to continuous improvement Is comfortable operating within a structured environment that combines operational and project-based activities Is eager to grow professionally in the areas of Application Support and Infrastructure Operations WHAT WE OFFER The compensation package includes a Gross Annual Salary between €25,000 and €33,000 , together with a comprehensive benefits program. The final offer will be tailored according to the selected person's experience and skills. In addition, we offer: The opportunity to join an international and technologically advanced environment Exposure to mission-critical Enterprise platforms Structured professional growth and career development paths Mentoring and support from experienced professionals Continuous learning and skills development opportunities Hands-on experience with Linux, Windows, Elastic, and Splunk technologies The opportunity to contribute to innovative AI-related initiatives Corporate welfare programs and benefits package Hybrid working model WORKING ARRANGEMENT The role includes a rotating shift schedule from Monday to Friday across the following time slots: 07:15 AM – 04:15 PM 09:00 AM – 06:00 PM 10:00 AM – 07:00 PM Availability for scheduled on-call duty, Saturday morning coverage on a rotating basis, and planned overtime activities is required. JOIN US Work location: Italy/ Hybrid We adopt a hybrid work strategy designed to leverage the opportunities offered by remote work, benefiting both employees and the company. Our approach reflects the belief that impact, contribution, and results matter more than physical location. Kirey promotes diversity in the workplace. All applications will be welcomed and assessed based on merit. DATA PROTECTION NOTICE Your personal data will be processed for recruitment purposes (pre-contractual measures) by Kirey S.r.l., headquartered in Viale Francesco Restelli, 5 – 20124 Milan, and by other companies under its management and coordination. You can contact us at [email protected] to exercise your rights (Articles 15–22 GDPR), including filing a complaint with the Data Protection Authority. Data will be retained for up to 24 months and will not be disclosed. Full privacy notice available here: https://www.kireygroup.com/wp-content/uploads/2023/11/Kirey_Informativa-Selezione-del-Personale-ex-… o https://www.kireygroup.com/wp-content/uploads/2023/11/Kirey_Informativa-Selezione-del-Personale-