Technical Support and Service Engineer

Our belief: At SOLPLANET, we are driven by a simple idea: solar for everybody We strive to create the best possible experience for distributors, installers and end users That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly Who We Are: Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day How you´ll help us: Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels. Provide commissioning support for Solplanet products, both remotely and on-site. Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues. Support pre-sales activities by providing technical consultancy during customer meetings when required. Develop and maintain strong relationships with distributors, installers, EPCs and service partners. Collaborate closely with the Sales team to strengthen customer relationships and support business development. Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products. Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D. Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance. Support the qualification, onboarding and management of authorized service partners. Coordinate inverter replacement activities, including logistics and product return management. Accurately document technical cases and customer interactions using CRM systems. Contribute to the successful launch and validation of new Solplanet products in the Italian market. Continuously identify opportunities to improve products, technical processes and customer satisfaction. Your background and skills: Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering, Electronic Engineering or a related technical discipline. Previous experience in technical support, commissioning, after-sales service or application engineering is preferred. Experience in the photovoltaic, renewable energy or electrical industry is considered an advantage. Experience with PV inverters, energy storage systems or EV chargers is appreciated but not mandatory. Experience working with distributors, installers or EPC companies is preferred. Good knowledge of photovoltaic systems, energy storage systems and EV charging solutions. Understanding of grid code requirements and electrical standards is an advantage. Strong troubleshooting and analytical problem-solving skills. Ability to explain technical concepts clearly to both technical and non-technical audiences. Good knowledge of CRM and ticket management systems is preferred. Customer-oriented mindset with excellent interpersonal and communication skills. Proactive, hands-on and solution-oriented attitude. Strong organizational skills and ability to manage multiple priorities. Fast learner with a genuine interest in renewable energy technologies. Ability to work independently while collaborating effectively within international cross-functional teams. Language skills: Fluent Italian and business fluent English (written and spoken). Willingness to travel regularly within Italy and occasionally internationally. Valid driving licence. What we offer: Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.