Junior Commercial Lines Account Manager / CSR

Junior Commercial Lines Account Manager / Commercial Lines CSR We are seeking a motivated Junior Commercial Lines Account Manager / Commercial Lines CSR to support our commercial lines team in Metuchen, NJ. This role is ideal for an early-career insurance professional who has some commercial lines service experience and is looking to grow within a stable, client-focused agency environment. In this role, you will assist with the daily servicing of commercial accounts, including policy changes, endorsements, renewals, certificates of insurance, routine client communication, and internal follow-up with carriers and team members. You will be part of a collaborative agency team that values accuracy, responsiveness, and strong customer service. Key Responsibilities What you'll do Support commercial lines account servicing across a book of business Process endorsements, renewals, certificates, and policy documentation Communicate with clients, carriers, and internal teammates in a timely, professional manner Track open items and help keep accounts moving through the renewal and servicing process Maintain accurate records in agency systems and support workflow discipline Learn and apply agency procedures, carrier guidelines, and account servicing best practices Support policy checking, discrepancy correction, and general servicing follow-through Assist with audit reconciliations and loss control follow-up as needed Skills, Knowledge and Expertise What we're looking for 1-3 years of commercial lines account management and/or CSR experience Strong attention to detail and follow-through Clear communication and a client-service mindset Ability to stay organized and handle multiple priorities NJ P&C license preferred; licensing readiness is acceptable for the right junior candidate AMS360 experience preferred Transportation, heavy construction, or inland marine exposure is a plus Strong Microsoft Office skills, especially Outlook, Word, and Excel Benefits Work environment Based in Metuchen, NJ Primarily in-office Potential for 1 hybrid day per week after a 60-90 day probation period , subject to performance and business needs Compensation Base salary: $60,000-$70,000 Target hiring sweet spot: Around $65,000 Top end for standout junior hire: Up to $72,000 Bonus potential: Year-end and/or discretionary bonus is market-aligned Benefits: Health, dental, PTO, 401(k), life insurance, and related small-agency benefits are recommended