Junior Conversion Specialist

About Us Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include over 900 firms spanning the buyside, sell side, corporate and academic sectors. Our platform, rich in intellectual property and supported by a rapidly expanding global team, ensures we remain at the forefront of our industry. With the backing of Francisco Partners, a prominent global tech investment firm, we operate as a truly international company. Our headquarters are based in London, with key offices in Gothenburg, Malmö, Poland, Lisbon, Hong Kong, and New York. Job Overview The Junior Conversion Specialist plays a vital role within the team responsible for supporting the sales process and assisting customers with onboarding to the platform. The Junior Conversion Specialist primarily collaborates with more experienced Conversion team members to identify and implement effective solutions that address customer needs. Job Responsibilities: Search for and identify relevant economic and financial data in the Macrobond database. Recreate customers’ existing research, charts, and spreadsheets using data available in Macrobond. Compare, verify, and validate data to ensure accuracy and consistency during conversion work. Identify missing or unavailable data and follow the appropriate internal process to request support from the content team. Provide clear guidance to customers during onboarding and help them understand how to use the Macrobond platform. Deliver post-conversion support by answering customer questions and helping resolve follow-up issues. Maintain accurate and up-to-date records of onboarding projects, file status, and progress in Planhat. Monitor assigned files and projects, escalating or addressing process-related issues where needed. Collaborate with colleagues, managers, and other departments to deliver a high-quality customer experience. Apply feedback from team members and managers to improve daily work. Required Qualifications Very good command of English, both written and spoken. Strong research and analytical skills with the ability to assess and interpret information accurately. High attention to detail and a commitment to delivering quality work. Ability to work effectively under pressure and manage multiple priorities within tight deadlines. Strong customer-service orientation and a collaborative approach to problem-solving. Eagerness to learn, adapt, and develop new skills in a dynamic environment. Proficiency in Microsoft Excel. Preferred Qualifications & Experience Bachelor's degree or equivalent higher education qualification. Previous experience in economics-related fields, such as: Accounting Banking Data Analysis What do we offer: Stable position in a growing business with a "people first" atmosphere Private health care and sport benefits Access to e-learning platform Hybrid work model A modern office in the city center with an amazing chillout space. Our commitment to Diversity At Macrobond, diversity, equity, and inclusion are fundamental to our culture and success. We are committed to fostering an environment where all individuals are respected, valued, and empowered to contribute their unique perspectives. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law. By joining our team, you become part of an organization that believes diversity drives innovation and strengthens our collective performance. Apply today and be part of our ongoing journey of growth and inclusion. By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand that your personal information may be processed in accordance with applicable Candidate Privacy Notice in your country of application. Apply today and become part of our exciting journey!