Junior Customer Representative

We help the world see new possibilities and inspire change for a stronger, more resilient, and sustainable future. By combining data, analytics, and industry expertise, we empower businesses, people, and societies to make smarter decisions.

Now, we’re looking for a Junior Customer Representative to join our dynamic Customer Service Team - a role where you’ll make a real impact on the customer experience from day one.

• Be the first point of contact for our business clients, handling a variety of inquiries with professionalism and care
• Investigate and resolve questions related to products, pricing, billing, and delivery
• Use internal systems to process orders, track requests, troubleshoot issues, and maintain accurate records
• Provide technical guidance on our products and software in a helpdesk/call center environment
• Manage high-volume inboxes while meeting service level agreements (SLAs)
• Identify customer needs and recommend relevant products or services
• Qualify inbound leads and support sales opportunities
• Contribute to special projects and continuous improvement initiatives

• A university degree
• First professional experience in a customer-facing role
• Strong ability to build relationships with business clients
• Excellent communication skills in English (written and spoken)
• A solution-oriented mindset and confidence in decision-making
• Great listening skills and attention to detail
• Solid knowledge of Microsoft Office tools

What we offer:

• The stability, scale, and long-term career opportunities of a leading global technology and analytics company
• A hybrid working model with at least 2 days per week in the office
• A supportive, collaborative environment where you can learn, grow, and make an impact
• Development opportunities and exposure to international clients and teams