Junior Customer Service Specialist - German Speaking

• Create and manage orders in SAP based on approved quotations
  
• Configure products according to customer requirements and ensure order accuracy
  
• Coordinate order fulfillment, delivery confirmations, and shipment arrangements with customers
  
• Handle order modifications in cooperation with internal teams such as logistics and sales
  
• Prepare shipping documentation, customs paperwork, and invoices
  
• Manage service-related inquiries through Salesforce and provide customer support
  
• Prepare quotations for spare parts, repairs, and other services, and follow up on outstanding offers
  
• Convert confirmed quotations into orders and coordinate open issues with internal stakeholders
  

Követelmények

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field
  
• 0-3 years of experience in customer service, order management, or a similar role, preferably within an SSC environment
  
• Experience with SAP and/or Salesforce is an advantage
  
• Fluency in English and German
  
• Strong communication, organizational, and stakeholder management skills
  
• Ability to manage multiple priorities in a fast-paced environment
  
• Proactive, solution-oriented, and able to work independently
  
• Strong attention to detail and problem-solving skills
  
• Customer-focused mindset with a commitment to service excellence
  
• Knowledge of customs procedures and invoicing processes is a plus
  

Előnyök

• Competitive compensation package with a wide range of employee benefits
  
• Hybrid way of working, up to 4 home office days / week
  
• Opportunity to work in an international business environment
  
• Collaborative and supportive team culture