Junior HubSpot CRM Administrator

Job title: Junior HubSpot CRM Administrator

Department: Business Systems
Reporting to: CRM Manager
Location: Fully Remote
Contract: Full-time – employed
Start date: ASAP – October 2026
Salary: This role offers a competitive salary and will be discussed with suitable candidates during the interview stage

About Us

We are a leading online learning organisation supporting homeschooling families and educational institutions worldwide. As we grow, we're seeking a Junior CRM Administrator to join our Business Systems Team.

The Role

You'll support the day-to-day administration and improvement of our CRM platform (primarily HubSpot), working closely with the CRM Manager and Business Systems Team to keep our systems accurate, efficient, and aligned with business needs. You'll provide first-line CRM support, help maintain data quality, and contribute to projects that improve how we support students, families, and partner schools. Please note a more detailed job description will be shared with shortlisted candidates ahead of any interviews.

Key Responsibilities

• Administer and maintain HubSpot: records, properties, workflows, forms, and reports
• Support data imports, exports, cleansing, and quality assurance
• Monitor data integrity and flag areas for improvement
• Act as first point of contact for CRM support requests; troubleshoot and escalate as needed
• Create and maintain user guidance and training materials
• Support CRM enhancement projects, testing, and implementation activities
• Identify opportunities to streamline processes and support documentation of best practices
  

Essential Skills

• Experience with HubSpot or an equivalent CRM
• Background in an administrative, systems, CRM, or customer support role
• Ability to multitask and problem solve
• Strong attention to detail and data accuracy
• Excellent communication and organisational skills
• Strong Microsoft Office skills
• Understanding of GDPR and handling sensitive personal data responsibly

Desirable skills

• Experience working fully remote
• Background in education, EdTech, or SaaS
• Experience with ticketing systems and support queues
  

This role is ideal for a self-motivated, curious and proactive individual who communicates clearly, works collaboratively and can adapt to the evolving needs of the business. If this sounds like you and you’re interested in joining the team, we’d love to hear from you. Please apply directly for the position.

This description reflects the general nature and level of work assigned to the role but may be adjusted based on business needs. Please note that this role is subject to the receipt of two satisfactory references, including one from your most recent employer, proof of right to work in the UK and internal safeguarding checks including a DBS check. Due to the nature of this role, we are only able to consider applications from candidates based in the UK.

We are committed to being a fair, inclusive, and accessible employer and welcome applications from people of all backgrounds, experiences, and identities. If you require any adjustments or support during the recruitment process, please let us know when you apply. As this is a fully remote role, interviews will be conducted online.

The company reserves the right to end the recruitment process once a suitable candidate has been appointed.