Junior Infrastructure Governance Specialist

YOUR NEW COMPANY Kirey is one of Europe's leading technology consulting and system integration groups, with a distinctive positioning in data-driven innovation. Through a comprehensive portfolio of solutions—including Data & AI, Cloud, Software Development, Cybersecurity, Infrastructure & Automation, and Monitoring—Kirey transforms data complexity into intuitive and accessible solutions, helping organizations achieve their business objectives. Headquartered in Italy, with a strong international presence and nearly 1,500 professionals, Kirey has successfully delivered more than 10,000 projects across the Insurance, Banking, Manufacturing, Retail, Public Administration, Services, and Energy sectors. People are at the heart of everything we do. At Kirey, every individual is empowered to fully express their talent and actively contribute to value creation. This is made possible through continuous investment in training and professional development, a strong focus on innovation and creativity, and a genuine commitment to diversity and inclusion, supported by dedicated initiatives. Work Location: Italy / Hybrid Compensation Range: Gross annual salary between €26,000 and €35,000 YOUR ROLE We are looking for a professional to join our Hyperscalers Infrastructure team. You will be part of an international environment operating within the Infrastructure, Storage & Backup domain, working closely with specialized technical teams and supporting operational monitoring, coordination, reporting, and service governance activities. This role is particularly suitable for professionals with a technical IT background who are interested in gradually expanding their organizational and coordination skills while maintaining a strong connection with the world of technology infrastructures. Your key responsibilities will include: Monitoring the progress of operational and project-related activities Supporting the management of requests and operational processes Assisting with the preparation of reports, dashboards, and documentation Interacting with national and international technical teams Supporting the monitoring of KPIs, SLAs, and service performance indicators Contributing to governance and process control activities Supporting the management of infrastructure-related information and technical documentation Contributing to the continuous improvement of operational activities RESPONSIBILITIES Support the coordination of activities within the Infrastructure, Storage & Backup area Collaborate with technical teams and stakeholders to monitor ongoing activities Ensure the proper progress and follow-up of operational requests Prepare reports and documentation to support technical teams Monitor KPIs, SLAs, and key service performance metrics Support process analysis and continuous improvement initiatives Ensure the accuracy and quality of managed information Collaborate with different business functions within structured and international environments REQUIREMENTS At least 2 years of experience in IT Infrastructure, System Administration, Service Management, or similar roles General knowledge of Windows and/or Linux environments Familiarity with IT infrastructures, Enterprise services, or complex technology environments Good knowledge of Microsoft Excel Strong analytical, monitoring, and activity management skills Excellent organizational and interpersonal skills Interest in IT infrastructure and technology services Good command of the English language NICE TO HAVE Experience with Active Directory, Microsoft 365, or Enterprise environments Familiarity with ServiceNow or similar ticketing platforms Knowledge of ITIL processes or Service Management frameworks Experience with reporting activities and KPI monitoring Familiarity with Storage, Backup, and Data Protection concepts ITIL certifications or Service Management training Experience in operational coordination or service governance activities WHO WE ARE LOOKING FOR We are looking for a bright, curious, and proactive professional with a solid technical foundation and a strong collaborative mindset. The ideal candidate: Is interested in the world of IT infrastructure Has strong communication and interpersonal skills Demonstrates an organized and detail-oriented approach Can effectively interact with both technical and non-technical stakeholders Shows initiative and a results-driven attitude Enjoys coordination, monitoring, and process improvement activities Is eager to grow professionally within a structured international environment WHAT WE OFFER The compensation package includes a gross annual salary ranging from €26,000 to €35,000 , together with a comprehensive benefits package. The final offer will be defined based on the selected person's experience and skills. In addition, we offer: The opportunity to work in a structured and international environment Involvement in Infrastructure, Storage & Backup-related activities Structured professional growth and career development paths Mentoring and support from senior professionals Continuous learning and skills development opportunities A collaborative and innovation-driven working environment Corporate welfare and benefits package Full Remote working from anywhere in Italy Excellent work-life balance and flexible working arrangements JOIN US Location: ITALY/ Hybrid We adopt a hybrid work strategy designed to leverage the opportunities offered by remote work, benefiting both employees and the company. Our approach reflects the belief that impact, contribution, and results matter more than physical location. Kirey promotes diversity in the workplace. All applications will be welcomed and assessed based on merit. DATA PROTECTION NOTICE Your personal data will be processed for recruitment purposes (pre-contractual measures) by Kirey S.r.l., headquartered in Viale Francesco Restelli, 5 – 20124 Milan, and by other companies under its management and coordination. You can contact us at [email protected] to exercise your rights (Articles 15–22 GDPR), including filing a complaint with the Data Protection Authority. Data will be retained for up to 24 months and will not be disclosed. Full privacy notice available here: https://www.kireygroup.com/wp-content/uploads/2023/11/Kirey_Informativa-Selezione-del-Personale-ex-… o https://www.kireygroup.com/wp-content/uploads/2023/11/Kirey_Informativa-Selezione-del-Personale-ex-…