Junior IT Administrator

Job Description Position Title: Junior IT Administrator Frost & Sullivan was founded in 1961 and is a global growth consulting company dedicated to providing innovative growth strategies and market intelligence to a broad portfolio of international blue-chip companies. With a client list that includes global 1000 organizations, emerging companies and the investment community, Frost & Sullivan has evolved into one of the premier growth consulting companies in the world. We are seeking a Junior IT Administrator who will provide day-to-day IT support across the business, acting as a first point of contact for helpdesk queries and routine technical issues. The role supports the smooth operation of end-user technology, assists with new employee onboarding, and helps coordinate with third-party vendors to ensure timely delivery of IT services and equipment. Key Responsibilities Provide first-line IT support for daily user issues, service requests, and general helpdesk enquiries. Troubleshoot and resolve common hardware, software, printer, and access-related problems. Log, track, and update support tickets, ensuring issues are resolved within agreed timeframes. Assist with setting up laptops, desktops, monitors, peripherals, and user accounts for new employee starters. Support the onboarding process by preparing devices, coordinating account creation, and ensuring new starters have the tools they need on day one. Work with internal teams to support employee moves, changes, and leavers where required. Coordinate with external vendors and service providers for equipment orders, repairs, and support requests. Monitor IT stock levels and help maintain an accurate inventory of devices and accessories. Assist with routine system administration and maintenance tasks under the guidance of senior IT staff. Maintain clear documentation for support procedures, setup guides, and common fixes. Escalate more complex issues to senior team members or specialist support teams when needed. Contribute to a professional, customer-focused IT support service across the organisation. Required Experience and Skills Previous experience in an IT support, service desk, or helpdesk environment is desirable but no essential. Basic knowledge of Windows operating systems, Microsoft 365, laptops, mobile devices, and common business applications. Good troubleshooting skills with the ability to diagnose and resolve routine IT issues. Strong communication skills and a helpful, professional approach when supporting users. Ability to organise workload, manage multiple requests, and prioritise effectively. Comfortable working with external suppliers and following up on open actions. Good attention to detail, especially when preparing equipment and accounts for new starters. Willingness to learn, take direction, and develop technical skills over time. Desirable Qualifications Relevant IT qualification, diploma, or apprenticeship. CompTIA A+, Microsoft, or similar entry-level certification would be an advantage. Experience using ticketing systems or asset management tools is beneficial. Personal Attributes Customer-focused and approachable. Reliable, proactive, and eager to help. Able to work well as part of a team. Calm and methodical when dealing with issues. Professional in handling confidential information and user requests. What will make you succeed at Frost & Sullivan?.. You need to be- Wildly curious and entrepreneurial Committed to customer success A self-starter invested in your future A persuasive communicator Deeply Analytical Excited about Disruptive Trends Benefits A friendly work environment with an ‘open door’ policy A strong career path with growth opportunities. Be part of a global team that strives for excellence, and fosters an Olympic spirit Feed your intellectual curiosity by collaborating across all levels of the company across the globe Global Recognition - President’s Club & Chairman’s Club Awards Continuous learning and coaching Flexible work policy Attractive Medical and Accident insurance Frost & Sullivan is committed to a work environment free of all forms of discrimination. Frost & Sullivan recruits and hires without regard to race, color, religion, gender, marital status, age, disability, national origin, veteran status, or sexual orientation. #EnrichYourLifeEnhanceYourCareer