Junior IT Analyst

Why DLC? DLC is proud to be certified as a Great Place to Work and is driven by a strong culture and entrepreneurial foundation. DLC is one of the nation's leading owners and operators of open-air retail shopping centers and has expertise in all facets of commercial real estate. At DLC, our teammates make all the difference and we offer industry-leading training and career development to assure your success. What We Offer: Compensation and Benefits: Competitive pay 401K company match Medical, Dental, and Vision Insurance Work-Life Balance: Hybrid work model 20+ paid days off annually 13+ paid holidays in addition to PTO Paid parental leave Career Development: Industry-leading training and development Open door policy Industry trade shows and event access Mentorship program About the Role: The Jr. IT Analyst is an entry level opportunity on our Enterprise Intelligence team. We are looking for an effective communicator with strong customer service skills to successfully engage with all levels of the organization across all departments. What You’ll Do: Equipment Management Track & manage inventory (Incl. monitoring equipment aging) Maintain conference room tech New-hire setups (configuration & installation) Clean, optimize, and assess returned equipment to be reused IT Room Management Keep IT room organized Manage IT supplies inventory General Helpdesk User training and User issue troubleshooting (in-person & remote support Contribute to the DLC Tech Forum with How-To videos and posts Maintain software licenses Track issues using the ticketing system Manage iPad/tablet accounts Other Responsibilities Keep up-to-date with current technologies Keep records of all processes and tasks preformed through ticketing system Assist our Sr. IT Analyst with Network & Security Management, Systems maintenance, New technology research, and Monitoring. Our Ideal Candidate: 0-2 years of IT Helpdesk experience Has CompTIA A+ or similar certification CompTIA Network+, CompTIA Security+, Cisco CCNA are a plus Knowledge of HTML, JavaScript, SQL and/or Python are a plus Experience with on-premises Microsoft Active Directory Experience with Microsoft 365 & 365 Admin Centers. Advanced understanding of Microsoft Teams is a plus. Experience with SaaS products Ability to work with a diverse group of people and personalities Eager to learn, teach and exceed expectations Strong desire to maintain and build professional relationships Open to traveling to our regional offices/assets, as needed The expected salary for this position is between $60,000 and $70,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law. About DLC: DLC has grown to be one of the nation’s largest and most sought-after privately held owners, operators and managers of open-air retail shopping centers. DLC has expertise in acquisitions, capital markets, development, redevelopment, architecture, leasing, and management. Founded in 1991, DLC has been one of the nation’s preeminent owners, operators, and managers of shopping centers. Our portfolio includes millions of square feet of attractive retail space and continues to expand as we complete additional acquisitions.