Junior L1 Genesys Support Engineer

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Junior L1 Genesys Support Engineer

Miratech

Customer Success & Support Buenos Aires Argentina Remote Lead Permanent Jul 23, 2026

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Core Responsibilities

Receiving and processing requests per alerts and calls within the defined SLA. Clarifying incoming requests with customers, creating tickets, and routing them to L2 Engineers. Timely reaction to call alerts and following support procedures. Implementing fixes of L1/L2 level according to pre-defined procedures.

Requirements

Experience in Technical Support. Understanding of SLA principles with the ability to work within SLA requirements. Native-level Spanish proficiency and Upper-Intermediate (B2) or higher English proficiency.

Additional Information

Experience Level

Junior

Employment Type

permanent

Work Mode

Remote

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